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My wifi is not working. I have internet, but my wifi for my…

Customer Question
My wifi is not...

My wifi is not working

Technician's Assistant: Are you able to connect using an ethernet cable?

I have internet, but my wifi for my I-pad is not working

Technician's Assistant: Which lights are colored and/or blinking on your router?

Nothing blinking

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Everything else seems fine

Submitted: 6 months ago.Category: Computer
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Answered in 3 minutes by:
12/21/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your wifi. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Are other devices in the home working with your wifi? Please confirm this.

Do you see your wifi name in your ipad?

What model of ipad?

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Customer reply replied 6 months ago
How did I end up with you, I had searched for Rogers my provider, and now you have my $5
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

You can go here if they will help you with your issue.

https://www.rogers.com/consumer/internet

If they do not support your issue type, you are more than welcome to come back and finish troubleshooting.

If not, you can go here for a refund.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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