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I cannot remember my password for my email in my settings…

Customer Question
Pearl, I cannot remember...

Pearl, I cannot remember my password ***** my email in my settings for my hotmail account on my laptop. My address is***@******.***. What do I need to do?

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

Not presently

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. Phone is(###) ###-####

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
12/21/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,772
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

Let me know when you are ready

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Customer reply replied 6 months ago
ready, sitting at my desk at work computer. My laptop just died. Need to recharge so will have to plug in for a while .How do I proceed?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

Are you trying to reset password?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

awaiting reply

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

I have send the reset code on your cell(###) ###-####. Request you to share the code so that i could reset the password ***** you

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Customer reply replied 6 months ago
Where is the code?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

check message on mobile

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Customer reply replied 6 months ago
im looking at it now. no code that i can see.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

Is that you checked the text message on mobile(###) ###-####

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Customer reply replied 6 months ago
I do not see a code.
Customer reply replied 6 months ago
No code
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

Check again

I have send again

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Customer reply replied 6 months ago
code is(###) ###-####
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

We are almost there...

The code you send is expired..

I have send a new code..

Please share

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

Please make it fast. Code expires in another 5 mins

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Customer reply replied 6 months ago
Please tell me what to do with code. This is very confusing.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

just share me, so that could reset email password

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

We have successfully reset the password...

The new password ***** [email protected]

where j is in caps

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

Just see you can login to email using new password

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 6 months ago

Hi,

Let me know that works..

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arsufi2002
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,772
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Experience: MCSE, RHCE, IBM System X Server Certified

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