Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a google account for my cell phone and need to find…

Customer Question
I have a google...

I have a google account for my cell phone and need to find my password can you help

Technician's Assistant: When were you last able to use your phone?

It is on a tablet and I do not know when it was last used. probably months ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

My wife said it is not a smart phone, it is a tablet

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't know

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/21/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,295
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I set up password on cell for google account but cannot
I set up password ***** cell for google account but cannot remember correct one and am locked out of my account … read more
Harry
Harry
2,176 satisfied customers
I have waited all afternoon for you to send me my password.
I have waited all afternoon for you to send me my password. When are you going to do it? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I need to retrieve my password but I don't have that phone
I need to retrieve my password ***** I don't have that phone number that is linked to it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I not remember the password for my phone to download. Can
I don not remember the password ***** my phone to download. Can you help me with that … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
My nearly new Samsung Galaxy S3 tablet started sending ALL
My nearly new Samsung Galaxy S3 tablet started sending ALL my emails to my OUTBOX and marked frozen. I have a home business and am losing money. I have taken it back to Best Buy (Geek Squad) three tim… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Can not remember my email or password can you help me? But
Can not remember my email or password ***** you help me? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
It is my cell phone...it is missing they believe they canit
it is my cell phone...it is missing they believe they canit but I cant remember my google password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Accidently reset my cell phone. I do not know the exact acct
Accidently reset my cell phone. I do not know the exact acct or previous password ***** when I go through the steps to retrieve it from google they want to send my info to a home number that I must ha… read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
Im trying to find out my goggle acount and password, i gopt
im trying to find out my goggle acount and password … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I cannot remember my google password and my phone was
Hi, I cannot remember my google password ***** my phone was damaged so I can't read the code. Can the code be sent to my wife's phone or email … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I lost/misplaced my cell phone over the weekend. When I pull
I lost/misplaced my cell phone over the weekend. When I pull up my Google account and try to use Android Device Manager to locate my phone, the account only lists our two tablets, no phones. My cell n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my gmail pssword. 4 months. I have some important
I have some important mail I need to get out of my gmail… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I bought a new cell phone -- moto z. problem is that i have
I bought a new cell phone -- moto z. problem is that i have double verification on my google account (*****@******.***) and while the 16 charact er application specific password ***** connects my desk… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
We have a Samsung tablet. For severals weeks we did not use
We have a Samsung tablet. For severals weeks we did not use it. When we used it again it didn't recognize our password. The only way I could use it was to add another name. But then I couldn't access … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My computer wont let me into my outlook mailbox i get a
my computer wont let me into my outlook mailbox i get a sideways sad face.i cannot get into facebook cause my password ***** either forgotten or change by my wife and she dont remember nothing,i used … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I can't get help with my google account because I can't find
I can't get help with my google account because I can't find my pin number. When I try to log in to get a new password (I can't remember my last one) the message says it will text my phone which it ha… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Is there a mobile handheld device on the market (e.g. cell
Is there a mobile handheld device on the market (e.g. cell phone, smart phone, Droid, tablet, etc.) which can send and receive voice and/or data over WiFi without utilizing a cell phone network such t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a gmail account that set up on Thunderbird 7-8 months
I have a gmail account that set up on Thunderbird 7-8 months ago and I want to put on my smart phone. The gmail account works fine, I send and receive email normally, etc. Idiot that I am however, I f… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x