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I have a question concerning 2FA authentication, i cannot…

Customer Question
Hello, i have a...

Hello, i have a question concerning 2FA authentication, i cannot reach the Google servers to time sync my authenticator app, there are no network issues here so why cant i reach Googles servers?

Technician's Assistant: Which software or app can I help with?

Google authenticator app

Technician's Assistant: What have you tried so far with your software?

Its just an app on a smartphone, what software are you looking for?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Nope thats it

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/21/2017
Tech Support Specialist: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

There can be a few causes for this.

On which device are you trying to do this on?

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Customer reply replied 8 months ago
Samsung Galaxy Note 4, and how did i get here, i was expecting someone from Google, and they asked for a $5 good faith charge that is now $42, what is going on?
Customer reply replied 8 months ago
Thats not happening.
Customer reply replied 8 months ago
Thats it? Where is someone from Google to explain why i cant "time sync" my Google authenticator app to the Google server? My network connection is fine, without the properly time sync'd 6-digit code i cannot enable 2FA authentication, without 2FA enabled i have $$$ i cant get to.
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,325
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Merry Christmas!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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