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I am trying to get into my mail but it wont recognize, my e…

Customer Question
Hi, I am trying...

Hi, I am trying to get into my mail but it wont recognize , my e mail or password. Please help if you can Thankyou

Technician's Assistant: Are you logged into your email account on any other devices?

Well, Im just on my computer, and would like to get into my mail, but there seems to not want to recognize me, just a little confused K

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, my Mothers Maiden name

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Thanks so much Pearl, you have a beautiful name x

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/21/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,776
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

May i have your email which you are trying to access?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Hi there,

Didn't find you back. Hope you are doing fine..

I was waiting for your reply since posted..

Could you please let me know if you still wait for answer.

(If you wish not to continue, i will request to cancel question)

Please reply

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Customer reply replied 7 months ago
Well , Hi again, I just gave up, and just turned it off. It was so exasperating, and I got annoyed. It wont recognize my phone number ..I really dont want to have to go through all this crap every time I want to look at my mail. Why cant it be a little more sensitive to us senior citizens?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Thanks for replying...

Its our job to deliver better support and we are there to assist you on this case...

Just be confused, just answer my questions:

Do you remember email id?

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