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Im trying to activate my microsoft account so i can use word…

Customer Question
Hi. Im trying to...

Hi. Im trying to activate my microsoft account so i can use word on my new laptop. it keeps telling me im a child. im not in the US so i cant provide the credit card info im frustrated

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Asus brand new

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just need to sign in to my microsoft account. It thinks im a child

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/21/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me what happens if you try to sign into your account here please

www.outlook.com

Please let me know

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Customer reply replied 7 months ago
i need a parents permission
Customer reply replied 7 months ago
i dont want to securely connect
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thanks

Do you have a United States Credit card?

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Customer reply replied 7 months ago
no im in Israel
Customer reply replied 7 months ago
im not American
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

ok, you will not be able to remove this sorry, what you will need to do is create a new account using this link

https://outlook.live.com/owa/?nlp=1&signup=1

It is critical you use the correct birthdate

Once done, use this new account to sign in

Let me know how you go please

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Customer reply replied 7 months ago
the link doesnt work
also im not prepared to create a new account with a different email address
Customer reply replied 7 months ago
i only have one email address
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

ok, if you are not prepared to create a new account then you will need to stop using the service.

As without a US credit card you cannot unlock this one

I know it is not what you want to hear and I am sorry about that but it is the only option for this situation.

The account is free to make, I checked the link and this works, but go to www.outlook.com and you can choose sign up there as well

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Customer reply replied 7 months ago
this link doesnt work either
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

You just went to www.outlook.com before....

You are saying now that also stops working for you?

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Customer reply replied 7 months ago
thanks
ill keep trying
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

The link I gave you, repeated above you said you access before.

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