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I have lost my internet connection on my Dell Venue 8 pro…

Customer Question
I have lost my...

I have lost my internet connection on my Dell Venue 8 pro 5830

Technician's Assistant: What Dell model do you have? And the Operating System (OS)?

Venue 8 pro serial number is *****

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started today.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, thank you.

Submitted: 6 months ago.Category: Computer
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Answered in 13 minutes by:
12/21/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,528
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you tell if you are receiving any WiFi signals?

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Customer reply replied 6 months ago
My other devices work well. My tablet has no wifi right now.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Okay so you are not seeing any WiFi signal indicated on your tablet then correct?

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Customer reply replied 6 months ago
please
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Since your tablet has no network access, I will not be able to connect to it.

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Are you running Windows 8 on your tablet?

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Customer reply replied 6 months ago
7 or 8
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Swipe-in from the right edge of the display to access Charms. Touch Settings, Network icon then Swipe Wi-Fi icon left or right to turn Wi-Fi on or off.

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Customer reply replied 6 months ago
Not working
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Do you see any available wireless networks?

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Customer reply replied 6 months ago
I see where it asking for username or password. Is that the att password ***** my ghe side of the modem
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

That depends on how you set it up?

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

It could be your home network password?

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Customer reply replied 6 months ago
When I go into it, its asking for certificate, smart card, RSA SECURID pinpad
And others
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

You should be able to tell if this is your home network or another wireless network? Your other wireless devices will be connected to the same network you want to connect the tablet to.

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Customer reply replied 6 months ago
Its telling me the server name cannot be resolvdd
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Try powering off the tablet and disconnect power from your router. Let both set for several minutes then power up the router fully first then the tablet.

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Customer reply replied 6 months ago
I did it, I am back kn. I am where its asking for connection properties
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

You should just be able to click the WiFi symbol in the system tray to bring up the properties menu.

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Customer reply replied 6 months ago
Its not doing it. I have tried that before.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

You can also find those settings in control panel under network settings.

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Customer reply replied 6 months ago
Network and internet
Connect to the internet
View network status and tasks
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Network and Internet

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Customer reply replied 6 months ago
Its says Windows did not detect any networking hardware.I have done this too before.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Do you see a link that reads Change adapter settings?

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Customer reply replied 6 months ago
Ok I just found something, it says type in
Password *****
Broadband connection
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Where are you seeing that?

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Customer reply replied 6 months ago
Network and connection.
Customer reply replied 6 months ago
Ok, I add the att name and password.
Now its saying the modem has reported an error. Try again or set up the connection anyway
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Go ahead and try it.

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Customer reply replied 6 months ago
I did, read the last message.
Customer reply replied 6 months ago
I am at at
Connection to the internet is ready to use
To connect to the internet next time, left click the network icon in taskbar and click the connection you just created. Close at the bottom. I afraid to loose it. Do i close?
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

You should be able to close it.

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Customer reply replied 6 months ago
It keeps telling me modem has reported an error. It's asking for sign in . Haven't had to sign for a while. Username is ***** ***** but password ***** I have tried 3 none are working.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Well if you are connecting to your home network, the username may be something other than your email?

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

You can check your other wireless devices to see what they are using to log into your network.

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Customer reply replied 6 months ago
It still keeps saying the modem or Connecting device has reported an error
Customer reply replied 6 months ago
Ok trying the modems name and passwordStill the same message. Bummer.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Well I am out of ideas. I will opt out and see if anyone else can assist you. Good luck!

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Customer reply replied 6 months ago
Alright
Customer reply replied 6 months ago
Thank you for trying. But I actually just got it back to working.
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Glad to hear it. Have a nice day!

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Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.

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