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I need to reset my email password. Possibly security

Customer Question
I need to reset...

I need to reset my email password.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Possibly security questions...my cell phone got hacked and I am using a burner phone.

Submitted: 8 months ago.Category: Computer
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Answered in 52 minutes by:
12/20/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,253
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 8 months ago
Please securely connect. Do you still have my Visa from the $5.00 charge?
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

You will need to send the request on your end

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Customer reply replied 8 months ago
That is fine. I am very familiar with the remote takeover of my computer. When you are hacked to the extent we are, I have done numerous remote sessions such as 123.rescue, etc.
Customer reply replied 8 months ago
Josh,When it is time to send me the 6 digit code, it has to go to my burner phone as I can't retrieve any emails at my outlook.com address. I have the burner phone messaging open and the display set for the maximum 30 minutes. If my burner phone # is required again I have to be told to provide it again.
Customer reply replied 8 months ago
Did I make myself clear, Josh?
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Sorry for the long wait.

Are you available tomorrow?

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Customer reply replied 7 months ago

Cancel this, Josh. I told you I am on a burner phone. I got no response. My email was locked so I could get no response. Please refund both the $5.00 and $39.00 charges as I waited for a response fro two hours and got nothing. I was able to unlock my email myself. Please confirm the cancellation or I will dispute the charges. Jack ************ **************** ****************************

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