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I refreshed my firefox and not it wont load. says my profile…

Customer Question
I refreshed my firefox...

I refreshed my firefox and not it wont load. says my profile cannot be loaded or is missing or inaccessable

Technician's Assistant: When could you last open your Firefox?

This morning

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I think so! up date for windows 10

Submitted: 6 months ago.Category: Computer
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Answered in 2 minutes by:
12/20/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,069
Experience: Server, networking, desktop questions welcome.
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

Can you open firefox at all or do you receive the error upon trying to open Firefox?

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Customer reply replied 6 months ago
Error comes up
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

Ok did you reboot your PC after the update again?

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Customer reply replied 6 months ago
Rebooting now
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

Ok please let me know ones you have rebooted

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Customer reply replied 6 months ago
I am rebooted and I’m on Internet Explorer
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

Ok, try to open Firefox ones more?

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Customer reply replied 6 months ago
Same message comes up.
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

Ok I'm just on a call and will be with you now

Sorry to keep you waiting

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Customer reply replied 6 months ago
Okay, what should I do to get firefox back as my browser
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

1. Click the Windows Start button or press the Windows key to open the Start Menu.
2. Type %appdata% in the search box and press the Enter key. The hidden AppData\Roaming folder will open.
3. Double-click the Mozilla folder.
4. Double-click the Firefox folder.
5. Rename (rename to profiles.iniOLD) the profiles.ini file.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 6 months ago

Did you do the steps above?

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