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My browser stopped working and was told my windows license…

Customer Question
My browser stopped working...

My browser stopped working and was told my windows license has expired?

Technician's Assistant: What's the brand and model of your computer? And the version of Windows?

Can you help?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Dell inspiron 1721, I cannot find anything to do? this was going on about 5 days now

Technician's Assistant: What version of Windows are you running on your Inspiron?

Windows vista, ?

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

No as I cannot update anything

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I was contacted by so call microsoft agent who insisted I go and get a 100 dollar itune card I sent him the code on it and was told it did not work and I needed to go and get 2 fifty itune cards thats about it

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/20/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,943
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your scam. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Microsoft would never ask you for itunes. It is a well known scam that is going around with a 'script' that is running in your browser.

Did you let them in your computer?

And what exact browser did that message come on?

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Firefox is blue with orange fox wrapped around a globe.

Chrome is red/green/yellow with a blue dot in the middle of a circle.

Edge is a dark blue small e.

Internet explorer is a small light blue e.

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