Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My dealer re-installed Windows 10 but today Microsoft edge…

Customer Question
My dealer re-installed Windows...

My dealer re-installed Windows 10 but today Microsoft edge would not repond

Technician's Assistant: When did you last update Edge?

They updated Windows 10, I assumed that included Edge

Technician's Assistant: What have you tried so far with your Edge?

Everything. I took it back to my service guy but he said they would have to reinstall Windows 10. The last time they did this we lost a number of programs and our Outlook2016 email contact list.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No we just don't want to delete anything we now have.

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
12/20/2017
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Computer Question
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Good afternoon,

After you read my initial response to you above(please do!), reply and let me know what exactly happens when you try and run Edge?

Ask Your Own Computer Question
Customer reply replied 6 months ago
Nothing happens
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

I am sorry, my internet cut out for a little while.

Ask Your Own Computer Question
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

There are a few steps we can take to repair Edge, would you like instructions or a remote session for me to resolve it for you?

Ask Your Own Computer Question
Customer reply replied 6 months ago
No action required
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Ok, thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My laptop Crashed. We had to replace windows 10...It caused
My laptop Crashed. We had to replace windows 10...It caused the crash.Tech said everything else was fine. t took my pictures, email and contacts as well. I also had to download all my websites....what… read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I have two questions. I just bought a new computers and I
I have two questions. I just bought a new computers and I have windows 10. Do I new to download the old internet anymore if it comes with Microsoft edge? My second questions is how do I download the g… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Microsoft Edge stopped, I need it fixed! How do I update
How do I update just Edge, I update Windows frequently. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Edge Browser, Is it possible to delete SOME of the autofill
Edge Browser, Is it possible to delete SOME of the autofill entries that the browser is saving? Not all of them just the old ones that are wrong. The delete button does not work. I can't find a list a… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I just received a up date for Windows 10 and now Microsoft
I just received a long up date for Windows 10 and now Microsoft edge does not run properly … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I got a new Dell precision 7510 and downloaded Dragon Home
I got a new Dell precision 7510 and downloaded Dragon Home 13 yesterday. I have a high resolution screen and when I bring up the program it is so small I can't read it. I took it to the IT guy at the … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I deleted my wife's microsoft account and she has lost all
i deleted my wife's microsoft account and she has lost all her contacts in outlook … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Lenovo desk top[, 1 Terabite, window 8, now
Hi, I have a Lenovo desk top[, 1 Terabite, window 8, now converted to windows 10. We took it to our local computer repair shop because I had some how mixed it up and was unable to go to the tiles part… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
How can I restore my contacts and the last 500 or so emails
How can I restore my contacts and the last 500 or so emails that have disappeared from my computer in the last 36-48 hours?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
This morning our account was hacked into, and a hoax email
This morning our account was hacked into, and a hoax email was sent out to everyone iin our address book--asking for money, of course. When we realized this, we tried to send out an email to everyone … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My service manager did some cleaning out of files in his microsoft
My service manager did some cleaning out of files in his microsoft outlook 2003 and has lost our life calendar. No idea what he has done and where it has gone or if he deleted it, but HAVE to have it … read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Beginning yesterday, I have been on the phone with HP Support,
Beginning yesterday, I have been on the phone with HP Support, Windows Support, Apple Support and today, 4 hours with Quickbook Support. I could not download updates to iTunes. I got an error message … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
We are a medium size insurance agency. We have eCabinet for
We are a medium size insurance agency. We have eCabinet for our document storage. Last week we had a power outage that reset the eCabinet. The display is looking for a 16 digit code in sequences of fo… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
This is for Windows Live Mail Beta. I can not send email to
This is for Windows Live Mail Beta. I can not send email to any one ON my contact list, but can send to any one NOT on my contact list. The contact list is loaded but I get two error messages when I t… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have Windows XP, Microsoft Word Suite 2007, including Outlook.
I have Windows XP, Microsoft Word Suite 2007, including Outlook. I was on the phone with a Microsoft Technician a month or so back and I told him I thought I was maxing out my outlook. He had control … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I bought a new computer with windows 7 and installed Microsoft
I bought a new computer with windows 7 and installed Microsoft 2007. I have my contacts from my old computer in Outlook but can not get my address book set up. I used Microsoft's help menu but the ste… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Help please! In Contacts - when I search for a client that
Help please! In Contacts - when I search for a client that I KNOW was there - it comes up with no searches found. This started happening when my employer started syncing his Blackberry last week. He h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Ok, I hope youre up to this challenge. I have a HP computer
Ok, I hope you're up to this challenge. I have a HP computer “model a141on” I have upgraded from windows XP to Windows 7 home version recently, After the upgrade to Windows 7 I lost my sound to my two… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x