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Unable get my outlook or hot mail since I bought new apple…

Customer Question
Unable get my outlook...

Unable get my outlook or hot mail since I bought new apple 8

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Have no idea. Would I I number be any help

Technician's Assistant: When did you last update your Outlook?

On old phone 1 1/2 yrs ago

Submitted: 2 months ago.Category: Computer
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Answered in 8 minutes by:
12/20/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 267
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

May I know if you have added these accounts outlook or hotmail to your Apple 8?

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Customer reply replied 2 months ago
Have not been able to. Could only load facebook
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

I could see that you have requested for secure remote assistance but i will not be able to take the remote access on your phone. if you want i can assist you via chat.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

May I know what is exactly happening when you are trying to load Facebook?

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Customer reply replied 2 months ago
I was able to get Facebook.
Customer reply replied 2 months ago
Have been able to use Facebook but unable to get any messages on my websight
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Okay, is your internet is working fine on your phone?

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Customer reply replied 2 months ago
I have no internet since I bought new phone. Do have Facebook.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Okay, so in order to access your Facebook you should have mobile data or WiFi connected to your phone.

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Customer reply replied 2 months ago
Took my phone to Verizon where I bought phone and they were unable to get it. Tried 2 times to have a code number sent but never got it on my home phone
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Do you have WiFi in your home?

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Customer reply replied 2 months ago
No we do not have WiFi in home
Customer reply replied 2 months ago
How do I get to mobile data.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Okay,May I know at the top left corner on your phone do you see any service provider name for example Verizon, t-mobile?

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Customer reply replied 2 months ago
Had someone else install my facebook
Customer reply replied 2 months ago
it says Verizone
Customer reply replied 2 months ago
Sorry Verizon
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

May I know if you have checked with Verizon regarding your mobile data whether you have mobile data in your phone or not?

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Customer reply replied 2 months ago
I assume I do. I have taken it in 2 times and each time they had me come home for a call of a code on home phone. Never got call either time.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Okay, could you please try to turn on your mobile data to check.

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Customer reply replied 2 months ago
Sorry. How do I do that.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Okay, let me provide you the steps:

In your phone press settings and then press mobile data and then press the indicator next to mobile data to turn it on.Please let me know if it works for you.

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Customer reply replied 2 months ago
Looked in settings but nothing said mobile data
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Okay, please check for the option cellular and turn it on.

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Customer reply replied 2 months ago
Got that done ok
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Please let me know if you are able to load your Facebook and also your outlook and hotmail account?

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Customer reply replied 2 months ago
Have Facebook but unable to load outlook or hotmail
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Okay, So we can try to add the outlook and hotmail account in Apple 8.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 2 months ago

Please click on this link https://www.ikream.com/2017/10/apple-iphone-8-email-setup-guide-add-email-accounts-mail-new-iphone-8-tutorials-26508 and follow the instructions how to add the email account in your iPhone 8.

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