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Some one other set up my iPad,don't know my pass word. Some…

Customer Question
Some one other set...

Some one other set up my iPad,don't know my pass word

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Some one else set up my iPad didn't tell me what the pass word for anything

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Got a new iPhone,can get into my mail or anything

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can't think of anything .i am 76 ,so all of this is new to me

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 17 minutes by:
12/20/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,206
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry about the issue, Did you forgot the password ***** your iPhone or for your iPad please?

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Customer reply replied 7 months ago
My ipad.want to open it on my iphone.dont have any pass word for my email,or anyyhing.help
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

What email service are you using please?

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry about the issue, Please try to restore your iPad device, Important : This will cause you to lose all data (photos, files, ect...) currently on device. If you made a backup prior to losing the password, you should be able to restore that.

Here are the steps to restore the iPad :

1-Download Itunes from : https://www.apple.com/itunes/download/

2-Install itunes and plug in your iPad to your pc

3-press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until the Apple logo appears, once that appears you can release the buttons

4-iTunes will give message iTunes has detected an iPad in recivery mode you must restore this iPad to continue

5-click restore if it does not go through click on the iPad in the left hand side of iTunes and click restore

6-restore iPad and now you should have your iPad back.

Additional Information : https://www.youtube.com/watch?v=Shrc3FeCJEQ

Let me know the results,

Thank you

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