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Working to re-load Windows 7 after crash 3 months ago.

Customer Question
Working to re-load Windows...

Working to re-load Windows 7 after crash 3 months ago. Repair tech installed Mozilla, not Windows, and I want to get back to Windows 7.

Technician's Assistant: Which Mozilla product do you have?

Not sure how to find the answer.

Technician's Assistant: What have you tried so far with your Mozilla software?

Just the browser.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Complication: because of leaving my SC location, I've had to drop the former email address and get a new one, so the MS system doesn't recognize the former one. So system suspects I'm an outsider.

Submitted: 2 months ago.Category: Computer
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Answered in 3 minutes by:
12/20/2017
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,433
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. Mozilla is not an operating system like windows is. From what you described it sounds like you are talking about mozilla firefox which is a web browser. What do you see on your screen in the bottom left, do you see the windows flag logo or something else?

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Customer reply replied 2 months ago
Chris, I got into JustAnswer accidentally, and want to stop any action under way. Can you please make this happen?PW
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