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I am trying to set up the microphone so I can use Skype. I…

Customer Question
I am trying to...

I am trying to set up the microphone so I can use Skype

Technician's Assistant: When did you last update Skype?

I purchased this Dell in May/17 and have not used Skype. When I go on Skype they recognize me but when I try to call Echo to test quality of sound nothing happens

Technician's Assistant: What have you tried so far with your Skype?

Just to call Echo.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Does the webcam work with Skype?

Submitted: 2 months ago.Category: Computer
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Answered in 5 minutes by:
12/20/2017
Tech Support Specialist: Josh, Support Specialist replied 2 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,546
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Are you using the built in microphone or an external microphone?

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Customer reply replied 2 months ago
I found that my microphone does work and that my problem seems to be with Skype.. I downloaded Skype again, but it still does not work.
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

Do you see any error messages?

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Customer reply replied 2 months ago
No. I think that my problem may be with the fact that I have a new computer with Windows 10 and Skype built in to it.
Am I on a free trial or will there be a charge?
Customer reply replied 2 months ago
No, do not secure connect yet
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

This is a paid service; not free.

Do you wish to continue?

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Customer reply replied 2 months ago
No. If I can not get a connection soon, I may be back.
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

OK

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