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Have one year old hp pavilion, keeps freeze. Do not know…

Customer Question
Have one year old...

Have one year old hp pavilion, keeps freeze

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Do not know where can I find it

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Pavilion? Have you installed any updates recently?

No have not tried anything

Submitted: 8 months ago.Category: Computer
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Answered in 17 minutes by:
12/20/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,609
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Can you provide me with a little more detail please. Does it freeze when starting, after it has been operating for awhile, or while you are using certain programs?

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Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

Please let me know if you still require assistance by responding here and I will reply back as soon as possible.

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Customer reply replied 8 months ago
both starting and after
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

Does it give you any error messages or does the screen just lock up? If so, do you have any mouse function?

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Customer reply replied 8 months ago
no
Customer reply replied 8 months ago
tried remote for $39, however no option for secure connect
Customer reply replied 8 months ago
ok
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

Remote assistance would not be possible if your computer is unstable. Does your computer have a removable battery?

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