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I just renewed our account, it expired in September. I'm not…

Customer Question
I just renewed our...

I just renewed our account, it expired in September. I'm not able to open Xcel, Word, PowerPoint does open.

Technician's Assistant: When could you last open your PowerPoint?

PowerPoint will open now. Exel, will not open but i did use Excel on 12/18/17

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not now

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/20/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,917
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your microsoft. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What version of office did you renew and how?

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Customer reply replied 7 months ago
Mac desktop model A1418
Renewed Office 365 for 5 devices
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Did you sign into office yet? Start there. Not with word, excel etc.

Tell me if you get a 'message' there.

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Customer reply replied 7 months ago
Why is it costing me money to fix it
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

I cannot explain financial portions or see that side of your account. Please go here and discuss this with customer service before we begin.

They can 'see' that side of your account.

ww2.justanswer.com/phone

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