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Blue screen winodws 10. Cant find boot device, i have got…

Customer Question
Blue screen winodws 10 ...

Blue screen winodws 10

Technician's Assistant: What exactly is having screen issues?

Cant find boot device, i have got into safe mode tried chkdsk/r - file system ntfs windows cant run disc checking on volume it is write protected

Technician's Assistant: What's the brand and model of your computer?

Hp all in one

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Thats it, how is this service funded?

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/20/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services, a leading paid support service provider
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How old is this computer and when was it working fine the last time

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Customer reply replied 7 months ago
3 months old working fine yesterday
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

Please turn off computer and unplug power cord

keep the ON button om computer pressed for 10 secs

plug in power cord and turn on computer and tap the f12 key

let me know once you get the one time boot menu

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Customer reply replied 7 months ago
sorry can you please explain the charges so I am aware? I have paid a $5 deposit correct? how else do I get charged?
\
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago

you may contact customer service for billing questions

http://ww2.justanswer.com/help

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