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I want to transfer My Documents file from my old AOL desktop…

Customer Question
I want to transfer...

I want to transfer My Documents file from my old AOL desktop software to my AOL Shield software

Technician's Assistant: Which software or app can I help with?

Move MY Documents file from the discontinued desktop software to my AOL Shield computer

Technician's Assistant: What have you tried so far with your software?

I can access the file on my old Vista computer but I can't get it over to my new Window 10 computer. Can you help?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

What other info do you need to do it?

Submitted: 8 months ago.Category: Computer
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Answered in 4 hours by:
12/20/2017
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,621
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

Can you copy the files to a memory stick or external hard drive, then transfer it to the new computer?

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