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Once again I can't access my AOL mail...I've gotten "tips"

Customer Question
Once again I can't...

Once again I can't access my AOL mail...I've gotten "tips" several times and they work for awhile and then nothing works. Today it wanted me to identify myself (again) and wouldn't take the last password ***** set up. What's going on now?

Technician's Assistant: Are you logged into your AOL account on any other devices?

No I'm not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes - I have quite a few AOL "extras" matter of fact--been with AOL probably over 10 years..phone number is(###) ###-####sign in [email protected] aol.com

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That should be it

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
12/20/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,919
Experience: Technical Support Coach at Liberty Tax Service
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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your aol. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Have you went to aol.com yet to change your password?

Is this through verizon?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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