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Says it has a os error and will not go beyond the windows…

Customer Question
Says it has a...

Says it has a os error and will not go beyond the windows password ***** Just a blank screen

Technician's Assistant: What exactly are you having trouble accessing?

All of my information on my computer. I am unable to get in

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Windows 10 ASUS Q391L Notebook Pc

Submitted: 6 months ago.Category: Computer
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Answered in 29 minutes by:
12/19/2017
Tech Support Specialist: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Computer
Satisfied Customers: 720
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-v6yzzjng,

Thanks for using JustAnswer. I am happy to assist you with this issue. So that I can better assist you, please answer the following questions:

  • What happened prior to this error? Did you do any updates or installations, etc?
  • Do you mean that you are at the login screen where you enter the password ***** when you put the password ***** you get the error or do you mean you see the password ***** but there is an error in front of it? Please clarify the issue for me
  • Please tell me what the error says, specifcally

I will wait for your reply, then we can go to the next step.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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