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I can not find my product key for my Microsoft Surface model…

Customer Question
I can not find...

I can not find my product key for my Microsoft Surface model #1657

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Model 1657... is it the 15 digits on the sticker on the back of my Surface?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Ever since I BOT IT

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

IS IT THAT 15 DIGIT # ON THE BACK OF THE SURFACE?

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/19/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Is Windows prompting you to activate it using a product key now? If so, are you running Windows 7, 8 or 10?

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Customer reply replied 7 months ago
not sure what windows... what ever comes with the Surface model 1657
Right now it is rebooting with a system update
Customer reply replied 7 months ago
Still rebooting ...slower than snot
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, could you let me know if it prompted you for the product key anywhere on the Surface earlier?

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Customer reply replied 7 months ago
every time I turn it on
Customer reply replied 7 months ago
Still rebooting almost done
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

No issues; please let me know once it has rebooted and logged on and then I'll check. Thanks,

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Customer reply replied 7 months ago
updates 50% compleate
Customer reply replied 7 months ago
90%
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, standing by. Thanks,

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Customer reply replied 7 months ago
after 100% it went dark and now nothing... it won't turn back on... what to do??
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

That's normal - it should come back on in another 5 mins or so. Please stand by,

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Customer reply replied 7 months ago
just got a message still working on updates
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Once it's completely back up, please let me know and I'll provide you with a remote link to use. Thank you,

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Customer reply replied 7 months ago
Still working on updates
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

No issues; please allow it to complete and do not switch off the computer at any point - it should automatically be done in some time. Thanks,

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Customer reply replied 7 months ago
it is back up but only the welcome screen with the time and date...then goes dark
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, if you press any key at the screen now, does it come back on?

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Customer reply replied 7 months ago
can not get into anything
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, please press and HOLD down the Power button for a full 30 seconds and then release.

Next, press the Power button once again - does it boot back up now?

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Customer reply replied 7 months ago
ok now at the start screen
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Ok, please log on to your account now and let me know.

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Customer reply replied 7 months ago
where do I LOG ON?
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Are you already logged on to your Microsoft/Windows account now? If not, what exactly is showing up on the screen?

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Customer reply replied 7 months ago
I am at the Start screen with about 20 icons
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

I see; you are logged back on now. Please open up a browser and then type in the following address:

www.fastsupport.com/271226925

Follow the on-screen prompts to download and open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Customer reply replied 7 months ago
IO says session timed out... how to sign out and sign back in?
Customer reply replied 7 months ago
do I need to reboot?
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Sorry, let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

What stage are you at now, are you logged into the device?

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Customer reply replied 7 months ago
I am refreshing my Surface 3 Windows 8.1 build 9600
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

ok, its still refreshing?

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Customer reply replied 7 months ago
yup 7 %
Customer reply replied 7 months ago
11%
Customer reply replied 7 months ago
does it get faster toward the end? now 14%
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

its not a very accurate progress, no telling how long it'll take

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Customer reply replied 7 months ago
does it get faster toward the end? now 23%
Customer reply replied 7 months ago
42%
Customer reply replied 7 months ago
50%
Customer reply replied 7 months ago
95%
Customer reply replied 7 months ago
now rebooting
Customer reply replied 7 months ago
still rebooting
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

ok

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Customer reply replied 7 months ago
ok back at start screen ...not asking for my product key this time
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

ok, when you login does it have a Windows Activate splash screen/faded out font in lower right corner of screen?

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Customer reply replied 7 months ago
the only thing in the lower right is the faded "Mobilizing your world" and the Windows 8.1 and build info
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

ok it sounds like its activated

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

are you leaving it on 8.1 or going to 10?

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Customer reply replied 7 months ago
Am I going to need the Product key # in the future... where to find ?
Customer reply replied 7 months ago
Is that a free upgrade?
Customer reply replied 7 months ago
since it came with 8.1 should be a freeby
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

its a free upgrade to 10 yes

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

most of the product keys come embeded so I don't think you'll be able to get it, but prob won't ever need it either

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Customer reply replied 7 months ago
how to do it ??
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
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