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In my address line "Microsoft Official Support" appears &

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In my address line...

In my address line "Microsoft Official Support" appears & won't go away. When I try to shut down my computer a page opens with contact #s. I didn't call or click on anything. Yesterday I looked up a Microsoft # & spoke to someone with a foreign accent. He said I needed to buy tech support for an annual fee of $149 which I did. He gave me a tech contact #(###) ###-####since I didn't have time to deal with the tech at the time. Now I am wondering if that is a valid #. Shortly after that call I received a call saying Windows would be shut down permanently if I didn't call.

Technician's Assistant: What exactly is having screen issues?

I have no screen issues. Just that "Microsoft Official Support" in the address line which will not go away even when I close my computer.

Technician's Assistant: What Microsoft model do you have? And the version of Windows?

Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

4 or 5 days. I shut down my computer but it is still there. I called Microsoft as I explained earlier. Did you get that?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Is(###) ###-####a valid #? Did I need to buy tech support to remedy this problem? Does My computer have an issue that needs to be addressed or is this thing a scam as I suspected?

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/19/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

That was a bogus/scam party and not Microsoft - please ignore any alerts or prompts they provide. Did you allow this party to remotely access your computer as well?

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Customer reply replied 7 months ago
No
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

OK, and is this Microsoft alert showing up each time you open up your browser now? Is there any other browser you can access?

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Customer reply replied 7 months ago
It stays in the address line & doesn't go away. I contacted Microsoft yesterday & paid $149 for annual tech support & was given the #(###) ###-####to contact the tech. My question here was is this a valid #? I don't want to be paying any more for tech help. I just want to know if what I paid yesterday is legit. If not, what do I do?
Customer reply replied 7 months ago
Why am I paying this website just to verify that phone #?
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

We are JustAnswer, a paid support website for tech issues. Would you like to continue, or would you like me to close this out?

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Customer reply replied 7 months ago
Why did Microsoft send me to this website when all I want is to verify that the # I have is a valid Microsoft #?
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

Again, that's not a valid phone number, but from a bogus/scam party not associated with Microsoft in any way.

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Customer reply replied 7 months ago
I would like all charges to my credit card refunded since you did not answer my simple question.
Customer reply replied 7 months ago
you're saying the $149 I paid was to the scam and I should not call(###) ###-####for tech support?
Customer reply replied 7 months ago
If I looked up Microsoft on Google why did I get a scam from the search list?
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 months ago

I will not repeat my answer a third time. Please get a refund:

http://my.justanswer.com/account/orderhistory

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