Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

All of a sudden, my password will not work to open my

Customer Question
All of a sudden...

All of a sudden, my password ***** not work to open my Windows 7 Professional computer help please

Technician's Assistant: What are you having trouble accessing or opening?

I cannot open computer at all; the password ***** the opening screen suddenly will not work

Technician's Assistant: What's the brand and model of your computer?

Dell Inspiron 15

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just that

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
12/19/2017
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 8 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 790
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Is it telling you that your password ***** *****?

Ask Your Own Computer Question
Customer reply replied 8 months ago
says user name or password ***** *****; same password ***** have used for years
Customer reply replied 8 months ago
I would let you connect but I am not on my computer so I don't know how that would work
Customer reply replied 8 months ago
DISREGARD WHOLE INQUIRY. IT NOW OPENED.
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 8 months ago

Not a problem, I will get this cancelled for you. Have a great day!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How can I open my laptop when I forgot password. Dell
No, just someone to help me open this, I haven't been on this for 6mo. And forgot the password… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I cannot get my computer to accept the new program for Oath.
I cannot get my computer to accept the new program for Oath. It is stuck on the policies page. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have Dell inspiron 15, 300 series which has Windows 10.
I have Dell inspiron 15, 300 series which has Windows 10. When I set up my account under Hartley Smith I used a password ***** I have forgotten. I cannot go beyond the start up window that asks for pa… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have been unable to login into my Dell Computer. I went to
i have been unable to login into my Dell Computer. I went to Office max and we went through all the steps for my new password ***** it didn't work there and now that I am home it still is not working.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
This computer Dell Inspiron 15 suddenly lost its wireless
this computer Dell Inspiron 15 suddenly lost its wireless capacity. … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
My dell laptop, I haven't used it for a year and forgot my
My dell laptop, I haven't used it for a year and forgot my password. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
After an update to my Dell laptop yesterday, I do not have
After an update to my Dell laptop yesterday, I do not have access to my computer. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Thanks ... I purchased a new computer recently ... I h ave
Hi Pearl ... thanks ... I purchased a new computer recently ... I h ave technical support from my company however, ()i went from Windows 7 to Windows 10 … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
All of a sudden out Dell computer will only print the 1st
All of a sudden out Dell computer will only print the 1st page of emails that have many pages to print. Help … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I Screwed up my password ***** my Dell Inspiron (service code
I Screwed up my password ***** my Dell Inspiron (service code *********** and cannot break it. How do I clear and change the password?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I suddenly cannot send or receive e-mail. A pop up says to
I suddenly cannot send or receive e-mail. A pop up says to put in user name and password. I put in my user name but I do not have a password. HELP !! The computer is a Dell inspiron 1720 and I do not … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
I was using the latest version ofFix-it Utilities Professional,
I was using the latest version ofFix-it Utilities Professional, which I purchased on Oct 18 2011, and was on Internet explorer 8, when suddenly PC SCan popped up and took over my computer. The scan re… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am looking to buy a notebook or laptop for my children. I
I am looking to buy a notebook or laptop for my children. I would like to spend no more than $400. Can you please advsie what you would recommend as the best and most reliable… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
I just paid for the windows 7 professional upgrade online through
I just paid for the windows 7 professional upgrade online through Windows anytime upgrade. my dell came with windows 7 home edition When I tried to install it i just see windows professional 7 at the … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a Dell Inspiron 1750 and a Linksys WRT54GS WiFi Router. We
I have a Dell Inspiron 1750 and a Linksys WRT54GS WiFi Router. We have three computers using the router and all of a sudden this morning my computer can not see the router no matter what I do. I also … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My Dell Inspiron 15 seems to have shut down. I think the problem
My Dell Inspiron 15 seems to have shut down. I think the problem arises from the fact thatI have used more memory than my laptop is able to handle. System will not allow me in to delete programs to ma… read more
TonnyJonny
TonnyJonny
Bachelor's Degree
70 satisfied customers
My Vostro laptop has suddenly dramatically slowed down. I am
My Vostro laptop has suddenly dramatically slowed down. I am running diagnostics on it now. In Memory Test Activity, I got the following error msg: Error code 0142. 2000-0142. Hard Drive 0 Status 79 s… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
On my Dell Studio 15, 6 weeks old, just lost a draft email
On my Dell Studio 15, 6 weeks old, just lost a draft email (AOL webmail). It just shut down and it wasn't autosaved). Previous problem of suddenly shrinking the screen (and font) as if there was a sud… read more
LeGin
LeGin
Unit Manager
Bachelor\u0027s Degree
13 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x