Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Cannot sign in, really confussed with this. Signing on my…

Customer Question
Cannot sign in, really...

Cannot sign in, really confussed with this.

Technician's Assistant: What exactly are you having trouble accessing?

Signing on my password ***** there and i clicked and then it said not the correct password, tried several times. I haven't been on in several days. what is going on

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Cricut explorer

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

This is the first time I've been able to get on in a couple of weeks if not more. I'm a cancer patient and I am getting very upset.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I want to get into cricut and want to what the problem is. I know my account is paid and no one else has been on my computer.

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/19/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,968
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Computer Question
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Have you tried resetting the password?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
We bought this computer around 2 yrs, ago. Asus. Laptop it
No, i'm having trouble remembering both username and password. I have tried many passwords without luck … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I host a client's website....a wordpress site. It has worked
I host a client's website....a wordpress site. It has worked very well until the past couple of days. Certain elements and pages do not show up on the site unless I am logged into the back door of the… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't get in forgot password can't get to safe mode.
I can't get in forgot password ***** get to safe mode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
For the past week, every time I try to sign to any of my
For the past week, every time I try to sign to any of my three yahoo aoc**ts I get the message that it is not a secure site. What's going on? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
A family member has a business Hotmail account which is 'blocked'. He's
A family member has a business Hotmail account which is 'blocked'. He's managed to change his password, and get a 'verification number', but goes around in circles trying to gain further access to his… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
When I try to access my e-mail in Hotmail every day using a
When I try to access my e-mail in Hotmail every day using a new, excellent password, the screen comes up"invalid password" and I have to request a Reset to be sent to my wifes computer with her e-mail… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I am trying to find out if there is a way to get an iPad donated
I am trying to find out if there is a way to get an iPad donated to someone who has cancer so that he can stay connected with friends and family. He doesnt feel much up to sitting in front of a tradit… read more
Alex
Alex
Sr. Software Engineer
Bachelor\u0027s Degree
332 satisfied customers
Please help... Ive been locked out of my hotmail account
Please help... I've been locked out of my hotmail account for days. [email protected] Two days ago I was trying to sync my AT&T cell phone/mobile email with my hotmail but couldn't use a password XXXXX n… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am having problems with my email account. I keep getting
I am having problems with my email account. I keep getting numerous failure to deliver notices on emails that didn't come from me. Just today I had 10 plus. Some were at 5:15 am and then more around 5… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
ok in a nut shell i changed my hotmaill password because i
ok in a nut shell i changed my hotmaill password XXXXX i suspected someone of hacking into my account.. and i forgot how i entered the password.. so i could not sign in..after numerous attempts i was … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Ive not been able to log into my account for a couple of weeks. Im wonde
I've not been able to log into my account for a couple of weeks. I'm wondering if it's been compromised somehow. Not long ago, an ad for a Silverado truck was placed on Craigslist and I received the e… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I signed in for free email several weeks ago (butterflies4himj)
I signed in for free email several weeks ago (butterflies4himj) and it worked fine for a while. Then last week I could not get into it. I tried doing another password XXXXX I might have forgotten the … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
hello, same person with the dvd [email protected]
hello, same person with the [email protected] I also have another problem for like the 5th time, not kidding, it keeps saying my windows are not genuine???? THAT has also been taken care of thru… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
When I turn on my laptop it starts up with the dell screen
When I turn on my laptop it starts up with the dell screen like everything is ok, then goes directly to a white screen that say s.. "This computer system, #5381ND1-595B, is protected by a password XXX… read more
eyecue
eyecue
Vocational, Technical or Trade Scho
213 satisfied customers
How do I move my contacts and e mails that were in an xp machine
How do I move my contacts and e mails that were in an xp machine with outlook 2007 to a new machine with windows 7 and outlook 2007. The old hard drive is in a usb external case with the files on it.… read more
Andy M
Andy M
Bachelor\u0027s Degree
46 satisfied customers
I can not connect to my Earthlink accounts through Thunderbird.
I can not connect to my Earthlink accounts through Thunderbird. I could several days ago, but haven't been able to for the last couple of days. According to Earthlink my settings are correct and that … read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
My computer has a problem with dates I think. everytime I go
My computer has a problem with dates I think. everytime I go to Ebay or some other forum it always shows days or even weeks old pages, its never up to date with the latest posts or the latest listings… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am in the process of getting another copy of Adobe Creative
I am in the process of getting another copy of Adobe Creative Suite 4 Design Premium. To solve some installation problems, the software that was coded to en_GB is being replaced with software that is … read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x