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Folks can hear me but I cannot hear them... My computer but…

Customer Question
Folks can hear me...

Folks can hear me but I cannot hear them...

Technician's Assistant: What computer or device has sound issues?

My computer but hold on just a sec...

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Custom, windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

First time with Skype

Technician's Assistant: When did you last update Skype?

Years ago

Technician's Assistant: What have you tried so far with your Skype?

Tried to find audio settings with Skype

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I can think of

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
12/19/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,835
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Let me know when you are ready

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Customer reply replied 8 months ago
ready
Customer reply replied 8 months ago
no, please advise
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

ok

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Let me know your skype id

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Customer reply replied 8 months ago
christopher.carlyle1
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Please do this:

1: Open Skype app

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Customer reply replied 8 months ago
open
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

2: From Skype Menu, Click Call > Audio Settings

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Under Speaker section, ensure speaker volume is set to audible level

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

You can check this by playing sound by clicking the play button near to speaker volume level

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Customer reply replied 8 months ago
where is this "Call Audio Settings"? I don't see anything on the Skype screen
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Do you mind starting a remote session with your computer so that i could do the job for you

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Did you find Audio Settings

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Customer reply replied 8 months ago
test not indicating anything
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Do you mind starting a remote session with your computer

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Are you messaging me from your Windows computer?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Are we still connected?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Seems you are disconnected...

Please do this & update

1: Start a test call on Skype

2: Same time, right click Volume controller, set volume to max for speaker as well for skype app

See that fixes issues

See image

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arsufi2002
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,835
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Experience: MCSE, RHCE, IBM System X Server Certified

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