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Password will not be accepted. Verizon says it's a yahoo…

Customer Question
Password ***** not be...

Password ***** not be accepted. Verizon says it's a yahoo problem

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Icon on computer

Technician's Assistant: What troubleshooting have you tried?

Calling Verizon

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Cam t think of any thing

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
12/19/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Which email address are you having this password ***** with?

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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Could you let me know what email address are you having this password ***** with?

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Customer reply replied 6 months ago
this should be an easy fix for you. all I want to know is why my new password (strong - according to the computer) won't wor
Customer reply replied 6 months ago
work
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

No problem, are you having this password ***** your email account or some other account? If email account, what's the email address?

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Customer reply replied 6 months ago
Only the email -***@******.***
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

OK, one moment - looking up the account now.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

For security purposes, what's your ZIP code?

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Customer reply replied 6 months ago
20016
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Do you have a phone number ending with -5950?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

OK, you will receive a call right now and it will provide you with a temporary password. Please note it down and then let me know.

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Customer reply replied 6 months ago
I have it but have gone this route 3 times before!
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

No problem; could you let me know what's the password ***** received just now?

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Customer reply replied 6 months ago
04393317
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

OK, thanks - let's set up a remote session so that I can check the email icon on your computer now. Please open up the following link on your COMPUTER:

www.fastsupport.com/700041872
Follow the on-screen prompts to download and open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

You seem to have declined to join by mistake; use this remote link once again:

www.fastsupport.com/700041872

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