Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I got the update last night from Microsoft and I want to…

Customer Question
I got the update...

I got the update last night from Microsoft and I want to take it off my computer and I can't. hopw can I get it back

Technician's Assistant: What device or product does this involve?

The update for my computer. the update was put on 12/18/2017

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Windows 10 a hp computer desktop

Technician's Assistant: How long has this been going on with your HP? What have you tried so far?

Sinco 12/18/2017 after the update was installed.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want to know hhow to get the update off my computer. it will not let me to restor it

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
12/19/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you mean you wish to undo the update that has already been installed on your computer?

Is there an issue you are having with it?

Please let me know

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It was preparing to do a windows update last night and got
it was preparing to do a windows update last night and got to the 82% point in getting ready when the rotating dots quit rotating. 12 hours later it was still stuck so I powered off holding the power … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I can't download TurboTax 2017 Deluxe bought through Amazon.
I can't download TurboTax 2017 Deluxe bought through Amazon. I was sent to a page to disable the firewall and I cannot change it from "firewall on" to "firewall off". … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I have purchased Office but when I try to open the 2017
I have purchased Office but when I try to open the 2017 office that I purchased all I get are screens saying that my 2016 Office has expired. I downloaded the 2017 version but I can't find it on my PC… read more
Moses C
Moses C
Bsc
774 satisfied customers
Having a problem with my Avast protection after a Windows
Having a problem with my Avast protection after a Windows update and they told me to contact support. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I need to go back 2 days to reset the computer, but I cannot
I need to go back 2 days to reset the computer, but I cannot enter a date. The reset works but will not go to 12/18/2017 … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I had "Microsoft Outlook 2006" on my PC, I went from windows
I had "Microsoft Outlook 2006" on my PC, I went from windows 7 to 10 with no problem, BUT I tried to do a RESTORE to an earlier date but the RESTORE reloaded a complete windows 10 program and lost my … read more
Richard
Richard
Computer Specialist
47,275 satisfied customers
Last week a Windows 10 update, KB4038788, caused big
Second opinion] Last week a Windows 10 update, KB4038788, caused big problems with my computer. I got a black screen and couldn't get into Windows. At that time it was not a known issue, but it is now… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
My start button doesn't work, I have some knowledge, but am
When I right click on the screen to look at properties it doesn't work… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Windows update caused a corruption in Windows 10 in my new
Windows update caused a corruption in Windows 10 in my new HP. Fortunately I had created a restore point and was able (after messages that it failed) to finally restored to yesterday's point. The prob… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,001 satisfied customers
My compute updated and changed microsoft accounts, changed
My compute updated and changed microsoft accounts, changed password, and I can't get into my computer. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Microsoft updated last night and now I have to sign in w/my
Microsoft updated last night and now I have to sign in w/my password ***** I don't have it recorded. I tried various ways to reset the pw but it didn't work. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
I open up as usual Google Chrome, and all of my pinned tabs
I open up as usual Google Chrome, and all of my pinned tabs are gone. Just want to restore. Or, restore to last night. … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
It suddenly won't wake up when you wiggle the mouse. Just a
It suddenly won't wake up when you wiggle the mouse. Just a black screen. The only way I can get it on is to lightly hit the on button on the tower. This just started happening today. … read more
Richard
Richard
Computer Specialist
47,275 satisfied customers
Windows 7 did an update last night. Now my office 2007 is
Windows 7 did an update last night. Now my office 2007 is telling me that I am not authorized to use the program. I can do a restore, but end up re-downloading everything else I had added. It is telli… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
Last Thursday I shut off my computer and it has downloads to
Last Thursday I shut off my computer and it has downloads to complete before it shut off. Friday Night I logged back in and would not come on. I shut if off and started again. this time it came on but… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have tried to update the following 4 updates many many times
I have tried to update the following 4 updates many many times and they fail to update. (KB967723) Error Details: 80070057 and I have tried the fixes and still it fails to update. The other three are:… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I have the Banker.FoxA virus and my computer is locked up,
I have the Banker.FoxA virus and my computer is locked up, is there a download you can send me so I can open in safe mode and open up the software removal on a CD?… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
Hello Microsoft Tech Support Specialist. Last night the
Hello Microsoft Tech Support Specialist. Last night the latest Microsoft update wiped out an Acer laptop, bringing up the 'blue screen of death'. In trying to correct this, by going back to previous h… read more
online_help
online_help
Master's Degree
806 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x