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I still cannot use any Microsoft product, such as Outlook,

Customer Question
I still cannot use...

I still cannot use any Microsoft product, such as Outlook, because Microsoft has locked me out

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Of course not, I have a new computer and tried to use Outlook, but Microsoft has blocked my account because someone added a nother phone, not mine, and I cannot log in. I talked to you last week and paid you and you sent me to a Tech for $39 and he tried to help me but I am still unable to use Microsoft

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

If I set up questions, they are very old. My phone is(###) ###-####but there is a ****33 number which I have no idea where it came from. You could ask me the questions and I will try and answer

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I a ***** *****e,***@******.***. Comcast has verified this

Submitted: 7 months ago.Category: Computer
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Answered in 19 minutes by:
12/18/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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