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My Excel and Word have stopped working. It started with a…

Customer Question
My Excel and Word...

My Excel and Word have stopped working. It started with a large Windows 10 update on Saturday.

Technician's Assistant: When did you last update your Excel?

It is an old version-2003 professional

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/18/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,350
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for you question and the opportunity to assist.

Microsoft doesn't officially support those older version of Office on Windows 10

but they do work in many instances.

If the current update is causing it not to work, please do this:

Click the start menu button and open Settings (the gear icon)

On the Settings page click Update & Security

From the vertical menu on the left click Recovery.

Under "Go back to the previous version of Windows 10"

click Get Started.

Select a reason for going back and follow the prompts to start the rollback.

Let me know the result please.

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