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I need to recover my sbcglobal.net password - locked out. My…

Customer Question
I need to recover...

I need to recover my sbcglobal.net password ***** locked out.

Technician's Assistant: What exactly are you having trouble accessing?

My email account

Technician's Assistant: Are you logged into your email account on any other devices?

No access on either computer - asks for password ***** none of the ones I have do it.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
12/18/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Do you use your att email through yahoo or another site?
How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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