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I am trying to get of the game war planet online. It locks…

Customer Question
I am trying to...

I am trying to get of the game war planet online. It locks up at 30%

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I turned off the computer and then back on. I turned off the router and then turned it back on. I have internet.

Technician's Assistant: Who makes your router?

[email protected]

Technician's Assistant: What have you tried so far?

What do you mean I explained about restarting the computer and router.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Just this game has its problems about freezing and logging off during playing time.

Submitted: 8 months ago.Category: Computer
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Answered in 20 minutes by:
12/18/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your game. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

What website are you trying to get the game from, and what browser are you using when you download?

Do you see that game in your control panel/features and programs list?

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