For Online Computer Support, Ask a Computer Technician
Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:
After you read my initial response to you above(please do!), reply and let me know if you know the email address of the iTunes/Apple ID you are trying to reset the password ***** and if you have access to that email.