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I'm trying to activate my DNA kit and cannot seem to get it…

Customer Question
I'm trying to activate...

I'm trying to activate my DNA kit and cannot seem to get it done. Tell me what I should do.

Technician's Assistant: What exactly are you having trouble accessing?

For one thing, Log In.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I-Mac OS High Sierra, Version 10

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I need connected so I can get started with the DNA kit and give an activation code and my name.

Submitted: 7 months ago.Category: Computer
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Answered in 2 hours by:
12/18/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,962
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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