Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I don't remember my email password. But I can. I don't

Customer Question
I don't remember my...

I don't remember my email password

Technician's Assistant: Are you logged into your email account on any other devices?

No, but I can

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't recall

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/18/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

May I know who is your email provider for example Gmail, Yahoo?

Ask Your Own Computer Question
Customer reply replied 8 months ago
Gmail
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Have you tried resetting password ***** your Gmail account?

Ask Your Own Computer Question
Customer reply replied 8 months ago
No, I can only pay $5.00
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

If you are getting any popups for remote assistance or phone call you can ignore these because these are automatic popups

Ask Your Own Computer Question
Customer reply replied 8 months ago
Ok I will Try that the problem is I am legally blind so it is extremely difficult for me to do these things
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Please click on this link : https://accounts.google.com/signin/recovery in order to reset the password:

To reset your forgotten Gmail password ***** recover access to your account:

  1. Make sure you either:

    • have a secondary email address specified for your Gmail account or

    • have not logged into your Gmail account for 5 days.

  2. Click Forgot password? on Gmail's log-in page.

  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.

  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or

  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:

    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.

  • Verification using a code (with 2-step authentication enabled for the Gmail account):

    • Depending on the verification methods set up for 2-step authentication, you can get a code from:

      1. an SMS text message received from Google

      2. an app (e.g. Google Authenticator)

      3. printed back-up codes.

    • Enter the phone number used for verification if prompted.

  • A phone number set up for account recovery in Gmail:

    • You will receive an SMS text message from Google that contains a verification code.

  • A secondary email address for Gmail account recovery:

    • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.

    • You may also be able to enter any current email address to receive a verification code.

  • A security question for Gmail password *****:

    • Type the answer to your recovery question following the question under Answer the security question you added to your account.

  • When you set up the account:

    • Enter the month and year when you created the Gmail (or Google) account.

If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass. If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

Ask Your Own Computer Question
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

If you want i can try to reset password ***** my side if you can provide your gmail address to me.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Thank you I Will try to follow these instructions. Helen
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Please follow the instructions and let me know if it works for you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need help signing into my Google account I know what the
I need help signing into my Google account I know what the password ***** ***** won't work I know what the security questions is it won't work I think somebody hacked and changed everything I can't do… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Actually it's my attached lg cell trying to reformat but
Actually it's my attached lg cell trying to reformat but asking for email and password ***** can't remember … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I don't know my Google password. GALAXY 7 PRINE. I DON'T
I REALY NEVER USE, MY EMAIL IN ICELAND IS REALY***@******.*** and I know my password ***** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I haven't been able to recall my passwrd, my email. J.
I haven't been able to recall my passwrd JA: What exactly are you having trouble accessing? Customer: my email. J. Amina. Raj JA: Are you logged into your email account on any other devices? Customer:… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have an email address of, but it's been so ago that I
I have an email address of***@******.***, but it's been so long ago that I can't recall my password. A previous one I used was #Jimmy69, but that was way back when my email address was***@******.***. … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I can't log into my laptop computer I think my son may have
I can't log into my laptop computer I think my son may have somehow changed the password ***** help!!!!… read more
Moses C
Moses C
Bsc
812 satisfied customers
My password is not being accepted. how do i reset or enter a
my password ***** ***** being accepted. how do i reset or enter a new password? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I changed my password earlier and cannot remember it. I do
i changed my password ***** and cannot remember it. I do not have any other email account to assist in recovering. Can you assist? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I can get my email on my computer but on my cellphone. I
I can get my email on my computer but on my cellphone. I used to get my email on my cellphone as well as my computer. I don' have a reason why. The message on my smartphone says: Setup failed. Reasons… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I cannot remember my google password and my phone was
Hi, I cannot remember my google password ***** my phone was damaged so I can't read the code. Can the code be sent to my wife's phone or email … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Reset my password for live.com (outlook) and when I went to
reset my password ***** live.com (outlook) and when I went to set it up on my phone and my Kindle, was told that was not the password. Maybe there was a typo? … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Ase help me recall or create new password for my yahoo
ase help me recall or create new password ***** my yahoo email,sorry but I cannot recall.thankyou so … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I need to fix my Microsoft for apps. I have a surface. I
I need to fix my Microsoft for apps JA: Just to clarify, what's the exact model of your computer? And what operating system are you running? Customer: I have a surface JA: Have you installed any updat… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I can't get into my email. It won't let me reset my
I can't get into my email. It won't let me reset my password. I forgot my password ***** I haven't had to use it in a long time. … read more
Peter GJ
Peter GJ
Senior IT Governance Project Manager
Bachelor Science and Education
17 satisfied customers
How do I change my microsoft account password? I have a
how do I change my microsoft account password? I have a number for reset:(###) ###-####but can't find any place to use it. … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I forgot my iPhone password and can't retrieve it? Help
I forgot my iPhone password ***** can't retrieve it? Help please. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Help my account seems to be hacked. emails have been sent to
Help my account seems to be hacked. emails have been sent to everyone on my contacts list when opened the email offers cheap drugs from Canada. This is not only embarrasing (my boss, Sister etc) how c… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Im working with a tech support guy to get access to my account
I'm working with a tech support guy to get access to my account back (I changed the password XXXXX writing it down - now I can't get back in). I've filled out the validation form with all the informat… read more
Docmarkc
Docmarkc
4 years college.. Degree pending
17 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x