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Have MS Sculpt Comfort Keyboard and keys are not doing what…

Customer Question
Have MS Sculpt Comfort...

Have MS Sculpt Comfort Keyboard and keys are not doing what I expect . . . like numeral entries in my Quicken software 1 2 3 4 5 6 comes out [email protected]#$%^. Is there a users manual for this device? None in my packaging.

Technician's Assistant: Which Quicken product do you have?

Sculpt Comfort wireless keyboard

Technician's Assistant: What have you tried so far with your Quicken software?

Trying to write checks basically. Qiuicken software is also new. But I did have and earlier version.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No. I just need to be able to write checks . . . before the wolf shows up at my door.

Submitted: 8 months ago.Category: Computer
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Answered in 6 hours by:
12/18/2017
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,591
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

What operating system does your computer use?

Have you installed a driver for the keyboard?

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Customer reply replied 8 months ago
Windows 7 . . . and . . . Yes. Driver is installed and I'm using the keyboard to type this.
Customer reply replied 8 months ago
I just want to know where I can get a Users' Manual for this device.MS product guide is useless.
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

As the keyboard is made by Microsoft, they produce the only product guide for it. There is no other user manual available.

However here is a useful review video:

https://www.youtube.com/watch?v=e4UbOEsM_hc

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Happy Holidays!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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Customer reply replied 8 months ago
Doesn't address key functions on the keyboard which has been my primary problem. Only know that if I hold the space bar down for three seconds the left half becomes BACKSPACE. Otherwise the whole d_____ thing is an alien landscape.
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

If the keyboard is not functioning as expected have you tried uninstalling and reinstalling the driver?

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Customer reply replied 8 months ago
Discontinue pursuit of this matter.
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

Ok, if you change your mind you can reply back again at any time.

Pete.

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