Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Lock screen on note 5. My note 5 mobile phone screen is

Customer Question
Lock screen on note...

Lock screen on note 5

Technician's Assistant: What exactly are you having trouble accessing?

My note 5 mobile phone screen is lock

Technician's Assistant: When were you last able to use your phone?

5days ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

No afraid of loosing data

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
12/17/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,937
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your note 5. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

What exact message is on that lock screen on your phone?

Do you mean you forgot your lock screen passcode?

Did you ever back up that phone before by using google/pc?

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Customer has requested a Secure Remote Assistance, but payment failed message on my end. I am not customer support,

so i cannot assist with this. I do not have access to finances/agreements on your side.

You can take care of that by calling customer service. Until then, we can continue written if you prefer.

I may have a way around your lock screen if you have not backed up your data before.

If you do have a back up you performed before, perfect.

ww2.justanswer.com/phone

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Forgot password for samsung tablet.Ok. 5 days ago. Via my
Forgot password ***** samsung tablet.Ok JA: When did you last change the password ***** passcode to your device? Customer: 5 days ago. JA: Is there a Gmail address linked to your device? Customer: Via… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My granddaughter locked me out of my phone trying to figure
My granddaughter locked me out of my phone trying to figure out my lock. In order to get into my phone, I need to unlock my google account. I'm fine with the password, etc., but the pin I thought was … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I cant remember my iphone 6s password and i only have one
i cant remember my iphone 6s password ***** i only have one more try left to open it. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I forgot my password for my mobile phone a Samsung Galaxy
I forgot my password ***** my mobile phone a Samsung Galaxy S4 … read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,192 satisfied customers
Tried to set a screen lock and turn off 3rd party access.
tried to set a screen lock and turn off 3rd party access. set password, it worked once then won't let me in. not sure what I did, but it seemed I needed to "factory reset", so I followed lock&erase st… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
It is actually my S8 mobile I locked out by the draw unlock
It is actually my S8 mobile I locked out by the draw unlock pattern security feature is there a way to have the feature broken. My son thought it was a game! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My wife passed away on July1, 2017 and I am trying to re use
My wife passed away on July1, 2017 and I am trying to re use her phone for my daughter. But we are encountering a block and that is that she is register to an google email through her T-Mobile account… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
It's a pain I have locked myself out of my yahoo account, A
It's a pain I have locked myself out of my yahoo account … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have exchanged my old Samsung phone at the end of 2015 to
I have exchanged my old Samsung phone at the end of 2015 to upgrade to iPhone 6 in the T-Mobile store near me. I no longer own the Sansumg. I noticed that in an email sent from Google account indicate… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
Computer fine.changed simcard to new provider but can't get
computer fine.changed simcard to new provider but can't get in lost password … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
That is a google play store product it is locking my phone
that is a google play store product it is locking my phone how do I turn it off please … read more
Mr.Med
Mr.Med
1,190 satisfied customers
I received a e-mail yesterday on my Note 3. ***System
I received a e-mail yesterday on my Note 3. ***System Security Risk*** Your chrome mobile has been locked due to suspicious activity found in your MOBILE. Suspected major registry failure on your MOBI… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My wife messed up installing Chrome on her Motorola Razr.
my wife messed up installing Chrome on her Motorola Razr. Verizon is our carrier. The screen comes up requesting for a password ***** she did not put one in, we need a back door to release the phone f… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My mobile me will not merge with iCloud and I am talking calendar
My mobile me will not merge with iCloud and I am talking calendar and contacts, everything!!!!… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
I have not used my ASUS 1005PE since I traveled 4 months ago
I have not used my ASUS 1005PE since I traveled 4 months ago and forgot my password. How do I retreive or set a new password? Joel Katz… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
hello, I have an emachines g720 laptop. I took it on holidays
hello, I have an emachines g720 laptop. I took it on holidays adn I've done something and its not picking upmy wireless network. BT broadband help say that its because my wireless switch is off, but I… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
i have lost my gmail info for my phone and am locked out until
i have lost my gmail info for my phone and am locked out until i get the info. tried to reset but none of my email addresses are on record. please help… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
I have Sonyericsson Xperia X1 Windows Mobile, and forget the
I have Sonyericsson Xperia X1 Windows Mobile, and forget the password XXXXX unloack the keypad is their anyway to unlock it? or any software which can help me recover my data… read more
James Carter
James Carter
Master's Degree
534 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x