Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

When I log on to internet with Xfinity, I get a certificate…

Customer Question
When I log on...

When I log on to internet with Xfinity, I get a certificate from comcast. I get into Internet bot google blocks all my apps. It sees them as hackers

Technician's Assistant: Are you able to connect using an ethernet cable?

No

Technician's Assistant: Which lights are colored and/or blinking on your router?

All of them

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Right now I am in a Starbuck Cafe and I can connect OK fron here.

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 10 hours by:
12/18/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,260
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Can I connect to your computer to fix any issues?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My computer is OK. I cant receive calls on my phone. When I
my computer is OK. I cant receive calls on my phone. When I try to call xfinity I can't get through. my # is(###) ###-#### … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
Windows 10....can't open a web page even when my network
Windows 10....can't open a web page even when my network connection shows I'm connected to internet… read more
Cris
Cris
62 satisfied customers
When I go to my email I get a warning "Safari can't verify"
When I go to my email I get a warning "Safari can't verify" followed by a specific site (so far, one that is a strange website and another that is on Xfinity/Comcast's help page). I choose "cancel" ho… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I'm setting up my GOOGLE HOME MINI. I keep getting "You must
I'm setting up my GOOGLE HOME MINI. I keep getting "You must sign-in to your google home app". How do I do that? I have Internet connectivityI've done What Support Inquiry: Case ID [9-7612000020505} A… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
I have lost my wifi pw....... It has been so ago, I cannot
Not that I can think of, thank you, Pearl............… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Have new lennovo yoga tab3 tablet set up went fine except
have new lennovo yoga tab3 tablet set up went fine except for email set u … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I just downloaded updated firmware for my RT-AC66U. I now
i just downloaded updated firmware for my RT-AC66U. I now have a warning that " WAN IP is not the external IP. Ext IP-based services will not work." I do not understand this message. Can you help? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Once again, this is about a problem I'm having with Google
Once again, this is about a problem I'm having with Google Chrome. It will not let me sign in to my Xfinity email account--just keeps asking me to sign in without there seeming to be any problem with … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I keep getting a pop up from Xfinity/ comcast to use the
I keep getting a pop up from Xfinity/ comcast to use the internet - no matter how often I click cancel or the red circle to close it, the thing keeps coming back up while I am using my computer - any … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am getting either 404 errors or invalid certificate errors
I am getting either 404 errors or invalid certificate errors when searching with google. I reloaded IE8 but this did not correct the problem. I have already ran Microsoft Malicious software tools and … read more
Jeremy
Jeremy
1,344 satisfied customers
i have xfinity signature support complete home . around 4:00pm
i have xfinity signature support complete home . around 4:00pm i phoned for a tech at 1877(NNN) NNN-NNNN I was advised by \automated voice that tech would call me back .i pressed 1 and as of now,4:45 … read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
It has come to my attention that an old e-mail address of mine
It has come to my attention that an old e-mail address of mine is being used to spam pornographic material through MSN messenger. What can I do abou this? XXXXX XXXXX… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
hi everytime i download a license avg anti-virus 2012 fastcard
hi everytime i download a license avg anti-virus 2012 fastcard $19.99 to my labtop then my labtop turns off from low battery i charge back up then the previous memory is gone .. so does my labtop have… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
We used to upload PDF files in a collection on our google
We used to upload PDF files in a "collection" on our google docs and share it with everyone. Since around October 8th, the PDF docs won't appear in our collection and the persons we were sharing with … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
im getting error messages my ipad that says someone has logged
i'm getting error messages my ipad that says someone has logged into my fb account from a location that's not mine!! This has happened 3 times over past few days. I changed my fb log in and it was rec… read more
Cris
Cris
62 satisfied customers
After installing IE 9 and setting Comcast as my homepage, I
After installing IE 9 and setting Comcast as my homepage, I lost toolbars for AcAfee Site Advisor, Yahoo. com and Google. THey are all enabled, but the toolbars are lost. I read that this might be par… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I moved recently and cant get my Outlook Express to work with
I moved recently and can't get my Outlook Express to work with new email service. I have XP. Please help as I have tried several other accounts that are cumbersome to use. Gar Hampton [email protected]… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
A friend referred me to this forum for help, which has been
A friend referred me to this forum for help, which has been addressed, in part, in another post: http://www.facebook.com/l/aedfb;www.techsupportforum.com/networking-forum/security-firewalls/140819-fir… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x