Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can’t open my google doc. Opening. It says it’s due to…

Customer Question
I can’t open my...

I can’t open my google doc.

Technician's Assistant: What are you having trouble accessing or opening?

Opening

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It says it’s due to some offline changes I won’t be able to access and asks me to try opening it again iOS

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

I’m on my IPad The operating system is IOS

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 13 hours by:
12/18/2017
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,932
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I can't log in. Yesterday I changed my password from an 11
I can't log in. Yesterday I changed my password ***** an 11 character password ***** a 10 digit password ***** It won't accept either. As soon as I enter the 1st 4 digits, it says I've entered the wro… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am trying to sign up with my Google account and I think I
I am trying to sign up with my Google account and I think I have more than one account so it won't work. When it asks for the last password ***** remember using it goes to the picture of the phone rin… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Keeps asking to prove I'm not a robot when I search. And it
Keeps asking to prove I'm not a robot when I search. And it reroutes to an ip6 address … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I forgot my password. Ipad. I don't know what that means I
I don't know what that means I don't know what OS means … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My google password works on my I pad but not on my ansdoid
My google password ***** on my I pad but not on my ansdoid Samsung how do I get them to sink they use to when I initially got the phone my gmail password ***** changed I can press my gmail and mail co… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I'm using an iPad Pro. I'm trying to edit a PDF file. I have
Hi! I'm using an iPad Pro. I'm trying to edit a PDF file. I have the PDF expert and Adobe Acrobat apps and have the document in both but can't figure out how to edit it. Thanks. Geri … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
I can't seem to remember my password for my google account.
Hello, I can't seem to remember my password ***** my google account. I have a new phone with a new number and when I enter the password ***** tells me that it's incorrect. I am trying to access my Coi… read more
Mr.Med
Mr.Med
1,186 satisfied customers
I was trying to set up a new password for google and not
I was trying to set up a new password ***** google and not getting very far because I'm sure it's me! It e mailed me I reset it but still can't get in ? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Celi 216-390-820-9 is Id # he has hacked me again. From
Celi 216-390-820-9 is Id # he has hacked me again . From Albania on the 8 ball game, takes control takes my money won't let me type and I'm scared of hi … read more
Cris
Cris
60 satisfied customers
I'm trying to check on Amazon prime membership status
Hi I'm trying to check on Amazon prime membership status because I keep being billed for this and I don't recall of you and you then be Amazon prime so I need to cancel the membership and see if it's … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I can't get in to open a account. When I get to the app
Never I just installed it a few minutes ago my son gave me a iPad for xmas … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I got myself in a bit of a pickle some months' ago, but
Hi, I got myself in a bit of a pickle some months' ago, but decided that I'd wait until after Christmas to ask for some help, as it's not really too desperate. My internet provider stopped offering em… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Help. I can't log into my gmail account. I'm locked out. I
Help. I can't log into my gmail account. I'm locked out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I forgot my google password and I can't change to a new one.
I forgot my google password ***** I can't change to a new one … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I cannot set up my Gmail account on my new iPhone.It works
I cannot set up my Gmail account on my new iPhone.It works on my iPad but not on the iPhone. My password ***** ***** as incorrect. I click on “forgotten password” but even after I receive a verificati… read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
The latest version of IOS which I dowmload on my iPad a few
The latest version of IOS which I dowmload on my iPad a few days ago has turned out to be a nightmare. I can't open docs in Pages and the iPad won't shut down when I close the cover. … read more
Edward Dorsey
Edward Dorsey
Technician
Associate Degree
30 satisfied customers
My Ipad has been disabled, It is asking for a passcode that
My Ipad has been disabled, It is asking for a passcode that I do not have. I does not accept my passwords. I have tried to restore through I tunes but get a 3194 error. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I was working on a doc on google on my ipad now Im on my desktop.
I was working on a doc on google on my ipad now I'm on my desktop. I've downloaded google cloud to find it. but still can't find it. Steve… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x