Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I need to wipe the hard drive and reinstall windows 10. How…

Customer Question
I need to wipe...

I need to wipe the hard drive and reinstall windows 10.

Technician's Assistant: What's the brand and model of your computer?

How do I wipe the hard drive?

Technician's Assistant: The Computer Technician will be able to walk you through that. What have you tried so far with your computer?

Use DBAN DIDNT WORK

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
12/17/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,067
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know the make and model of the computer

Ask Your Own Computer Question
Customer reply replied 8 months ago
LENOVO IDEACENTRE
Is this what you need?
Customer reply replied 8 months ago
The computer needing the wipe is still running the DBAN DVD but has errors.
I don't have the information for to to remote on.
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

yes. are you able to boot to windows desktop

Ask Your Own Computer Question
Customer reply replied 8 months ago
it booted in USB for the DBAN
Customer reply replied 8 months ago
How do I stop the DBAN?
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

what screen is showing right now on the PC and is there an option to exit from it

Ask Your Own Computer Question
Customer reply replied 8 months ago
no option to exit
DARIK'S BOOT AND NUKE 2.2.8
ITLS NOT THIS COMPUTER
Customer reply replied 8 months ago
Can I just pull the usb thumb drive?
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

got it

please hold down the power button of the computer for 10 secs and computer will shut down

let me know once its off

Ask Your Own Computer Question
Customer reply replied 8 months ago
it's off
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

unplug the usb drive

let me know once done

Ask Your Own Computer Question
Customer reply replied 8 months ago
done
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

do you wish to wipe the hard drive as in erase everything and reload the factory image as in when you first got the PC

Ask Your Own Computer Question
Customer reply replied 8 months ago
If I pay the 39, can you wipe the hard drive and put windows 10 back on it?
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

no remote assistance will not be possible as your computer needs to be rebooted during the process i will give you the steps

the popup for remote service you see is generated by the website and not me so you may ignore it

Ask Your Own Computer Question
Customer reply replied 8 months ago
ok
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

did the computer come with windows 10 or it came with an older version and you upgraded it to windows 10

Ask Your Own Computer Question
Customer reply replied 8 months ago
upgrated
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

what was the previous version

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

windows 7 or 8

Ask Your Own Computer Question
Customer reply replied 8 months ago
I'm sorry it came with windows 10
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

ok thanks for confirming

our first step is to locate a NOVO button

Novo button is either a small button or pinhole with a backwards arrow icon next to it resembing an upside down U

it will locate on the right-side or left-side edge of the laptop

check and let me know

Ask Your Own Computer Question
Customer reply replied 8 months ago
it's not a laptop
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

ok..so is it a desktop PC

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

can you tell me the model#

Ask Your Own Computer Question
Customer reply replied 8 months ago
are you talking about the
AMD A12 7TH GEN
Customer reply replied 8 months ago
I HAVE THE
SN
MO
MACHINE TYPE
MTM
S/N
AND A LITTLE MORE
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

no thats not the one i need

anyhow lets try another way

let me know when you turn on the computer are you able to get into windows desktop with the icons

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

i would need the machine type and MTM if you have those details

Ask Your Own Computer Question
Customer reply replied 8 months ago
I TURNED IT ON BUT NOTHING HAPPEND
Machine type 90GU
MTM 90GU0006us
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

turn on computer

let em know what screen you get

Ask Your Own Computer Question
Customer reply replied 8 months ago
it came up but on the boot screen for DARIK'S BOOT AND NUKE
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

ok ..restart the computer and on lenovo logo tap the f12 key

you will get a one time boot menu

let me know once you see that

Ask Your Own Computer Question
Customer reply replied 8 months ago
I have
please select boot device
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

let me know the options

Ask Your Own Computer Question
Customer reply replied 8 months ago
SATA 2:PLDS DVD-RW DA8ESH
LEGACY: PLDS DVD-RW DA8ESHNETWORK 1:
LEGACY:REALTEK PXE BO1 D00
ENTER SETUP
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

thanks for the info

give me one moment please

i am checking

Ask Your Own Computer Question
Customer reply replied 8 months ago
OK
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

thanks for waiting

it seems that the hard drive of the computer itself is not getting recognised

its not getting detected due to which its not loading windows

how old is this computer

Ask Your Own Computer Question
Customer reply replied 8 months ago
I don't know
it is set up right now to only boot in USB
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

how old is this computer

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

restart the computer again and this time tap the f2 key

Ask Your Own Computer Question
Customer reply replied 8 months ago
same boot screen came up also says
this software irrecoverably destroys data
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

one moment please

Ask Your Own Computer Question
Customer reply replied 8 months ago
I have windows 10 on USB should I just try and reinstall it?
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

you can try to boot from it

let me know what windows you get

Ask Your Own Computer Question
Customer reply replied 8 months ago
windows setup
64 or 32 bit
Customer reply replied 8 months ago
hold on its doing something on it own
Customer reply replied 8 months ago
its in stalling
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

yes..its running the installation screens i believe

let me know the screens as and when they change so that i have an idea whether its going in right direction or not

Ask Your Own Computer Question
Customer reply replied 8 months ago
trying to repair it
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

what is showing on screen right now

Ask Your Own Computer Question
Customer reply replied 8 months ago
attempting repairs
Customer reply replied 8 months ago
This is a hot mess
how do i change it to start windows normally
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

is it running the repairs...does it show any progress bar

Ask Your Own Computer Question
Customer reply replied 8 months ago
no and it is taking forever, it first said to start windows normally but yet did it's own thing.
the Dban had us change the boot to USB only I think this is the problem and I can't remember how to go back and change it like it was.
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

shut down the computer by pressing the power button down for 10 seconds and then unplug the usb drive power it back on and press F2 to get into the bios.

Ask Your Own Computer Question
Customer reply replied 8 months ago
OMG it still brings up that darn DBAN boot screen
Customer reply replied 8 months ago
I'm done with this crap.
Thanks for trying to help
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

the Dban drive has corrupted your drive itself

may i know why did you use the Dban drive

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

if you could let me know the purpose of using dban drive and how old the computer is approximately i can suggest what can be done

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

It seems that the Dban drive has wiped off the operating system files and infact wiped of all partitions as well

however, the strange thing is that its still showing the Dban boot screen

please turn off pc and unplug power cord

keep the ON button on PC pressed for 10 secs

then plug in power cord and turn on PC and tap the F2 key

let me know what screen you get

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 months ago

seems you are offline

let me know if you would like to resume and we can give this a try once more

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Michelle Your Own Question
Michelle
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,067
6,067 Satisfied Customers
Experience: B.Sc. Computer Science with Honors

Michelle is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to overwrite my Ubuntu installation with Windows
I am trying to overwrite my Ubuntu installation with Windows 10. I used the tool from the Microsoft website to make a bootable USB drive. I changed my boot order in the BIOS to check one USB drive fir… read more
N Nguyen
N Nguyen
Davenport University Instructor
Master\u0027s Degree
1 satisfied customers
My friend bought a lenovo ideapad 100s-14ibr and it seem
my friend bought a lenovo ideapad 100s-14ibr and it seem like it caught a virus , i was trying to do a factory reset on the system ,when it gave me a error message stating that its not enough memory t… read more
Cris
Cris
62 satisfied customers
I am trying to wipe my pc and reinstall windows 10, etc. I
i am trying to wipe my pc and reinstall windows 10, etc. I used Darik's boot and nuke, but I just get a blank screen after hitting enter with it. is there another software that i can use to wipe my dr… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
778 satisfied customers
I ran DBAN and all seemed ok. But I have a message that
i ran DBAN and all seemed ok. But I have a message that states "Boot and select proper boot device. Insert boot media and press a key" This is repeated all down the screen and I can't change it. I nee… read more
Michelle
Michelle
Computer Support Specialist
Bachelor's Degree
6,067 satisfied customers
I want to erase my PC hard drive before I discard it (I have
I want to erase my PC hard drive before I discard it (I have Windows XP). Can I do it myself without buying a program to do it?… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I need to discard some computers and a laptop. I want to
I need to discard some computers and a laptop. I want to remove all data and restore the computers to factory settings. What is the best way to do it so no sensitive data will be left on them. Thank y… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have 3 Gateway "Solo" laptops that I need to discard by taking
I have 3 Gateway "Solo" laptops that I need to discard by taking to a recycle center. My husband died recently and I don't know how to find out if there is any data that could compromise us. How can I… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a dell inspirion computer that is about 5 years old
I have a dell inspirion computer that is about 5 years old and it keeps shutting down after a several minutes.when it is in safe mode it stays on.I am trying to reinstall XP,when I do get it to start … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
I have a SONY VAIO desktop and want to erase all info so I
I have a SONY VAIO desktop and want to erase all info so I can give it away. I don't want my personal info toremain on the computer. What can I do ?… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Im trying to erase my PC files before disposing of the PC.
I'm trying to erase my PC files before disposing of the PC. I installed Active Eraser from a CD. I've ran CleanUP and now running Erase after selecting the files. Unfortunately, the program is running… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
I have a Dell Dimension 3000. I want to give this computer
I have a Dell Dimension 3000. I want to give this computer to another user. I therefore want to wipe the hard drive . I found that I cannot Boot from the cd-rw drive. I have checked the boot sequence … read more
Bryan
Bryan
735 satisfied customers
I am trying to reinstall windows xp svc pack 2 onto a Dell
I am trying to reinstall windows xp svc pack 2 onto a Dell Dimension 4700c after several attempts to troubleshoot several issues. The Repair option provided by xp did not correct the issues so I used … read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
I am trying to add second hard drive to Asus G72gx in extra
I am trying to add second hard drive to Asus G72gx in extra drive bay. When I try to initialize I get console view not up to date message. I have had no problem initializing the drive through USB.… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
need to return company labtop dont hv admin rights need my
need to return company labtop dont hv admin rights need my personal files and webbrowsing to be wiped off the computer… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have 2 old computers that I want to get rid of, but am told
I have 2 old computers that I want to get rid of, but am told that information on there can be accessed even if I have deleted it. IS there a sure way to get all the info off?… read more
sangita.soni
sangita.soni
Bachelor's Degree
190 satisfied customers
I had a problem that convinced me to restore my Acer Veritron
I had a problem that convinced me to restore my Acer Veritron 410 desktop to its factory state. The computer came with Vista. I ran the recovery disks, and all seemed to go well. However, now when I s… read more
vconnick
vconnick
56 satisfied customers
When using the WD program Data Lifeguard Diagnostic program
When using the WD program Data Lifeguard Diagnostic program to cleanup my hard drive or to write zeros in a low fill wipe my computer keeps saying it can't recognize the directory or something to that… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
how do you erase everything on your hard drive ...
how do you erase everything on your hard drive and reinstall your vista home premium operating system. Is it best to use a wipe and erase program and if so, what are the best programs out there and wh… read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x