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My computer is running really slowly and has restarted

Customer Question
My computer is running...

My computer is running really slowly and has restarted abruptly 3 times today

Technician's Assistant: What device or product does this involve?

I don't remember beyond HP laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

I don't remember the model and I think that it is running windows 10 but maybe 8

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

About a week ago I installed a McAffe program

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I bought this new in late October Thanks Pearl

Submitted: 7 months ago.Category: Computer
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Answered in 11 minutes by:
12/17/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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