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Iam trying to post an add on backpage and they are saying…

Customer Question
Iam trying to post...

Iam trying to post an add on backpage and they are saying social media is invalid i am at twitter ************* it says ooops your social media is invalid and will not let me go further

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Tosahiba satelite laptop

Technician's Assistant: What Operating System (OS) are you running on your Satellite?

I do not know

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

My computer is working fine and has nothing to do with what i am asking

Submitted: 2 months ago.Category: Computer
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Customer reply replied 2 months ago
it has nothing to do with my device
Customer reply replied 2 months ago
itold you the problem and for you to think that connecting to my device is idiotic
Customer reply replied 2 months ago
it has nothing to do with my computer backpage has to remove the block my social media is valid
Answered in 25 minutes by:
12/16/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 2 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,290
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way. Thanks!

We'll go from there once I understand more

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Customer reply replied 2 months ago
i do not believe it can be fixed that way
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 2 months ago

I'm still here. Let me know if you'd still like me to connect and I can fix the issue that way

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Customer reply replied 2 months ago
iam on the phone with billing
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 2 months ago

Okay. I'll wait here. just let me know

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Customer reply replied 2 months ago
i an trying to fix a problem with my credit card
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 2 months ago

I understand. This happens sometimes. You're not the only one. Just let me know when it's fixed and I can help you fix this

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Customer reply replied 2 months ago
bank is good to go
Customer reply replied 2 months ago
once we access backpage and after i answer the question about social media there will be an apperance it has been solved it shows up when i am trying to place my add.
Customer reply replied 2 months ago
also t want you to know that i am slow on the computer
Customer reply replied 2 months ago
i am waiting for you
Tech Support Specialist: Josh, Support Specialist replied 2 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,526
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 2 months ago
i am here now i would like to know if you have got all of the information i all ready sent
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

Yes, I can read it all.

Can I connect to your computer?

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Customer reply replied 2 months ago
yea that is all
Customer reply replied 2 months ago
do i need to go over everything again
Customer reply replied 2 months ago
i do not trust doing this without a phone conversation and i do not have money
Customer reply replied 2 months ago
except for this
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

Unfortunately, I am not available for a phone call and it is not necessary while I am connected remotely.

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Customer reply replied 2 months ago
it means going on backpage they have me blocked from placing an add they are saying that my social media is invalid and its not i am on twitter carol [email protected] there is no way to reach them i just need the block removed is that possible also when i put the information in at first i
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

I can't answer that without being able to see the block and what is going on

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Customer reply replied 2 months ago
it seems to be gone then once i answer the questions right before it says write my add it says ooo
ps there is a invalid social media .sorry i am slow on the computer i spent 2 hours with the bank
Customer reply replied 2 months ago
i spent 2 hours with the bank on sat. there is no block its all this over protection
Customer reply replied 2 months ago
are you ready
Customer reply replied 2 months ago
what else do you want ti know
Customer reply replied 2 months ago
let us do this
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

You will need to send the request for remote assistance

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Customer reply replied 2 months ago
nothing has been done
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

Yes, I cannot send you a request on my end since it failed on your end.

You will need to call customer service and they need to submit it again on your end.

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Customer reply replied 2 months ago
I having a problem with my connection. Talking to a customer service rep. Can please wait for just a moment.
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

OK

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Customer reply replied 2 months ago
i am ready and here
Customer reply replied 2 months ago
the credit card issue has been resolved lets do this ask me a question if you need to
Customer reply replied 2 months ago
i am wanting to complete this
Tech Support Specialist: Josh, Support Specialist replied 2 months ago

Please send the request

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Andy
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