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I need to recover my password on a windows 7 computer. When…

Customer Question
I need to recover...

I need to recover my password ***** a windows 7 computer. When I key it in the computer gives me this message "user profile service service failed at login , User profile cannot be loaded.

Technician's Assistant: What exactly are you having trouble accessing?

My startup password ***** ***** accepted

Technician's Assistant: What's the brand and model of your computer?

Gateway Quad Core Laptop

Technician's Assistant: What have you tried so far with your quad? Have you installed any updates recently?

None i know of, the day before it accessed fine but there might have been some updates come in ,not so sure now

Submitted: 8 months ago.Category: Computer
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12/16/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

PS: Please ignore and do not accept any remote assistance offer shown on this page; it's sent at the site's end and not by me. We do need to set up a remote session for your issue.

Do this now:

Restart the computer and then press F8 repeatedly at boot up - does it bring up a black Advanced Options screen?

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