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Have the SNAP Smart Cam. Plugged it in and waited a day or…

Customer Question
Have the SNAP Smart...

Have the SNAP Smart Cam. Plugged it in and waited a day or two...no photos...nothing! What is wrong?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Inspiron by Dell....ios 10 windows..

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Yes...automatic...all is current

Submitted: 8 months ago.Category: Computer
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Answered in 52 minutes by:
12/16/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
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Good morning/afternoon!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way. Thanks!

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Customer reply replied 8 months ago
simple details. Have the Snap Smart cam. I plugged it into an outlet as instructed. It did work to charge my iPhone but did not record any video as it is intended to do. Why?
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

Thank you. Please give me a minute to look into this program/device for you. Thanks!

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Customer reply replied 8 months ago
no need to reply! I just tested the other unit and it works as described. The one that caused the questions is obviously defective.Thanks for the effort!
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

Okay. No problem. I was going to start troubleshooting, but I understand. Let me know if you have any other concerns or questions about this and I'll be happy to help. Please also remember to rate my service using the stars when you get a chance. Thanks!

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