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I cannot retrieve my password for my google acoount

Customer Question
I cannot retrieve my...

I cannot retrieve my password ***** my google acoount sweetbabydoll67 to retrieve my backed-up numbers from my old phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Moto 4 android from sprint

Technician's Assistant: How long has this been going on with your Moto? What have you tried so far?

My old password ***** it is incorrect, it will not help to reset it because that would not allow me to retrieve the backed up info

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't think so

Submitted: 5 months ago.Category: Computer
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Answered in 7 hours by:
12/16/2017
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 19,963
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

If the password ***** ***** working you will need to complete the Google online account recovery process at:

https://accounts.google.com/signin/recovery

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