Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have a windows 7 professional computer with a account that…

Customer Question
I have a windows 7...
I have a windows 7 professional computer with a account that is locked out. I have forgotten the password. Is it possible to reset or create a new user?
Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 11 minutes by:
12/16/2017
Tech Support Specialist: Cris, Support Specialist replied 8 months ago
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 7,018
Experience: 10 years of IT experience in both business and residential.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Do you have any other profiles on your PC?

Ask Your Own Computer Question
Customer reply replied 8 months ago
no
Tech Support Specialist: Cris, Support Specialist replied 8 months ago

The only way to reset/remove the password ***** ***** using a software called Ultimate Boot Disc. It would involve you using a computer that has a CD Burner and a blank CD.

You would burn the software onto the disc then boot the PC with password ***** into the disc and then there is program within the software to remove the password.

I can provide you the instructions for this process.

Ask Your Own Computer Question
Customer reply replied 8 months ago
If you have it - that would be great- also can i use a USB instead?
Tech Support Specialist: Cris, Support Specialist replied 8 months ago

Yes, can I offer you remote support so I can assist you in creating the bootable flash drive?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have forgotten my admin password for my windows 7 how can
i have forgotten my admin password ***** my windows 7 how can i reset it … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,091 satisfied customers
Forget password can't log on. Dell laptop Inspiron 1501.
Forget password *****'t log on JA: What device or product does this involve? Customer: Dell laptop Inspiron 1501 JA: What Operating System (OS) are you running on your Inspiron? Customer: Windows 7 pr… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
I have a Dell Inspiron Mini 10 that originally came with
I have a Dell Inspiron Mini 10 that originally came with Windows XP but has been upgraded to Windows 7. I want to clear my name and all my info off of it so I can sell it. If I do a factory reset, wil… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I need assistance with password recovery for my note 5.
hello. i need assistance with password ***** for my note 5. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I cannot update my flash player without a password. The
I cannot update my flash player without a password. The Computer has a user ID of Virginia Gager and requests a password. We never had one and they are usually carefully written down.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Mr tech support. I have had xp professional on my computer
Hi Mr tech support. I have had xp professional on my computer for a Few years. Today the screen is asking me ...user And the password Both of which I've forgotten 😠 Ive searched thru all the box and … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
The easiest way to reset your administors password XXXXX you have
The easiest way to reset your administors password XXXXX you have forgotten it and the password XXXXX doesn't help.… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Windows 7 Home Premium 64 bit shut down unexpectedly overnight
Windows 7 Home Premium 64 bit shut down unexpectedly overnight and now this morning my login password XXXXX XXXXX working… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
I installed the new windows 7 on my system. I put in the password
I installed the new windows 7 on my system. I put in the password XXXXX it requested. Today I am unable to access the account. How often does the system lock up the password XXXXX it is entered wrong,… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
I have forgotten my password XXXXX log on administrator account.
I have forgotten my password XXXXX log on administrator account. I did not know about and did not create a password XXXXX disk. Can I find out what my password XXXXX XXXXX having to take it to a pc te… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
hey i have locked myself out of my gateway 450rog laptop can
hey i have locked myself out of my gateway 450rog laptop can you help me change my password… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
User Account Control will not let me in without password
I have locked myself out and can not get past the password XXXXX in Windows to download a new program It shows media and then says passport needed I have tried to go into system for one time only but … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I gave a windows Live ID and a password for my new Dell computer.
I gave a windows Live ID and a password XXXXX my new Dell computer. They weren't accepted, so I started all over with new ID and password. These weren't accepted. After several times I got this messag… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
i am stand alone pc user windows xp had pc about i year no
i am stand alone pc user windows xp had pc about i year no users defined except for administrator with password yesterday daughter tried to set up her self as ii user but know she is administor no pas… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
I cant believe I did it, but I did. I set up a password that
I can't believe I did it, but I did. I set up a password XXXXX I have either mistyped or forgotten and now cannot get back into my computer, which I recently purchased. It's an HP p6330f with Windows … read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I am just starting to learn about my computer. I recently
I am just starting to learn about my computer. I recently had a family member move in with me. Is there a way that I can lock out my computer so they can not get on? Thanks, Rita… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
i have forgotten my administration password. is it possible
i have forgotten my administration password. is it possible for me to change from user to administrator… read more
Dave K
Dave K
Charter Captain & I.S. Director
Master's Degree
1,023 satisfied customers
I have forgotten my Keychain; access password on my Macbook
I have forgotten my 'Keychain; access password XXXXX my Macbook and am locked out of many programs... including email! I'll try to re-register with an account I can possibly access.… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x