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My laptop has been comprimized and I would like a tech to…

Customer Question
My laptop has been...

My laptop has been comprimized and I would like a tech to get into my computer and fix the issues that someone did to it.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Acer with windows 10

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

I am no computer whiz so I haven't done a lot of internal stuff to it:I think someone has put things in it that I don't know about

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of-I would really be happy if you could make it normal again.

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/15/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,309
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Can I connect to your computer to fix any issues?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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