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I teach college. Lately, when my students send me Word or…

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I teach college....

I teach college. Lately, when my students send me Word or Excel items, I can't open them from email or from download. Items already saved still open normally. What's going on. I've run Norton and there's no issue with security. What else can I do?

Technician's Assistant: When could you last open your Excel?

Probably one week to 10 days ago.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I do get a message that says everything from the file is corrupt to problems with approval being given from user. I also have an email account with my college and when I open the files in there, they open okay. However, I can't save or copy from there, only download. Once downloaded, they won't open. Does that help?

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/15/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,161
Experience: Over 20 years of consulting to the IT industry
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

In which web browser are you trying to open them in on?

Please let me know

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