Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Got a new dell laptop. trying to set it up, and can't get…

Customer Question
Got a new dell...

Got a new dell laptop. trying to set it up, and can't get past verify your idenity

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

P47f windows 10

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

When I first booted it up it asked to get connected, I did that. then searched for updates and installed them

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
12/15/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,933
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your windows 10. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

When you say verify your identity, i do not know 'where' you are.

Are you trying to add a microsoft account and it asks to put in the password ***** the email?

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Did you still need help with this issue?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Got a call from "Microsoft" Was told my network had been
Got a call from "Microsoft" Was told my network had been hacked and my Microsoft acct had been disabled. I didn't have the money they said they needed to fix it. Now I can't do anything on my computer… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My Dell Inspiron tried to update Windows 10. Update did not
Hi, my Dell Inspiron tried to update Windows 10. Update did not take and now the computer will not start or restart. I've turned it off for 1 min, tried control, alt, delete restart. Can't get past th… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
I have a toshiba laptop that is giving me a blue recovery
I have a toshiba laptop that is giving me a blue recovery screen and error code 0xc000014c … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
429 satisfied customers
I tried to install an update and now I am getting a message
I tried to install an update and now I am getting a message to try to reinstall the update. I can't get past the message … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
Trying to set up a new laptop & having issues verifying my
Trying to set up a new laptop & having issues verifying my identity due to email address being a vodafone.net adddress, emails are forwarded to new address automatically but delayed. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
BitLocker recovery, do not remember recovery key # Dell
BitLocker recovery, do not remember recovery key # … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had to reload Windows 10 on my laptop, because i
I had to reload Windows 10 on my laptop, because i apparently had a bad sector in the boot area, something like that. but now i cannot connect to the internet. I get "Windows could not automatically d… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Just received my NEW HP am going through setup got to verify
Just received my NEW HP am going through setup got to verify idenity had to reset password ***** not go any further, do I need to reset? And how do I do that. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
We just received a replacement computer for my wife that had
We just received a replacement computer for my wife that had Win 10 installed. In the process of setting up Windows, one of the first items was to establish a Microsoft Account. She put in her email a… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have two Dell Inspiron 17R laptops. They both use Windows
I have two Dell Inspiron 17R laptops. They both use Windows 10 as the operating system. After attempting to do a Windows update on one of them last Wednesday, the blue screen with message "Working on … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
I'm working on a recovery problem on my computers that use
I'm working on a recovery problem on my computers that use Windows 10So, far I've fixed it on my desktop PC's1) When attempting to fix it on my laptop, I am unable to get it to boot-up on Safe Mode to… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I bought a brand new Toshiba l55t 5 days ago I had problems
I bought a brand new Toshiba l55t 5 days ago I had problems when I was loading software I rebooted it now I can't go past the Toshiba leading Innovation screen I can't load WIndows I can't do anything… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I got my son a used laptop lenovo that was upgraded to
I got my son a used laptop lenovo that was upgraded to windows 10 before we got it. I downloaded minecraft for him, and it won't work due to some issue with the display driver. It tells me that I need… read more
Cody
Cody
Computer Science
2,387 satisfied customers
Hi Jess, I just had to restore my Windows 8 system to my laptop
Hi Jess, I just had to restore my Windows 8 system to my laptop using a full system backup done on my Toshiba external drive with NTI software. After about 5 hours it completes and says the restore wa… read more
J Paul Richardson
J Paul Richardson
Associate Degree
162 satisfied customers
Have an old Dell Precision 330, operating system Windows XP,
Have an old Dell Precision 330, operating system Windows XP, Intel 4 processor, 1.4 GHz, Bios Version A09. Before we give it away, want to remove all old company data. Tried to format C Drive using F1… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
recently switched to new puter, have 2 idenities in OE, one
recently switched to new puter, have 2 idenities in OE, one works fine. when go to other idenity the mail comes in and then a box pops up saying cannot find server (that it just downloaded the mail fr… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a Dell 946 printer and a new Dell Inspiron 15 laptop.
I have a Dell 946 printer and a new Dell Inspiron 15 laptop. I cannot print from this laptop. I have tried clearing the printer driver and reinstalling the (latest?) from the Dell website without succ… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
i have a hard drive. The bios picks it up but wont ...
i have a hard drive. The bios picks it up but wont assign a letter to it i have an ibm a21m thinkpad… read more
Michael L Top Notch Computer Expert
Michael L Top Notch Computer Expert
Maintenance Specialist/Tech III
High School or GED
1,704 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x