Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Well, it was frozen yesterday so I called a so called

Customer Question
Well, it was frozen...

Well, it was frozen yesterday so I called a so called "Microsoft repair service" I got sucked into a one year contract by a company named A2Z Cleaner Pro. Are they indeed authorized by Microsoft?

Technician's Assistant: What exactly is frozen or not starting up for you?

It was fixed by this company. I could not get the computer to work. A place screen with white writing showed up and prevented me from going on line. All I want to know if this company is authorized by Mircrosoft.

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Windows 7.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

You are not understanding. The company A2z has already fixed it. I had to pay them a years fee to get them to be my expert. The computer was acting up for two days.

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/15/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 617
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

Ask Your Own Computer Question
Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

Hello! Good morning. While I am reading through your notes, will you reply in the white chat box below to let me know you are still online?

Ask Your Own Computer Question
Customer reply replied 8 months ago
OK
R U there? Please respond.
I am in a panic mode with this A2Z Cleaner. I am going to try someone else who can live chat with me. Please refund my $5.00 on my Visa.
Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

I am here.

Ask Your Own Computer Question
Customer reply replied 8 months ago
No
Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

I wanted to let you know that company is not an authorized Microsoft company. Microsoft doesn't contact you about computer issues. It's a scam going around right now.

Ask Your Own Computer Question
Customer reply replied 8 months ago
Please confirm my refund
Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

You can contact JustAnswer for a refund at 1(###) ###-####/p>

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cabletech Your Own Question
Cabletech
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 617
617 Satisfied Customers
Experience: 12 years ISP Technical Support

Cabletech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I contacted Apple on previous and Screen Sharing was down. I
I contacted Apple on previous and Screen Sharing was down. I think they gave me Mac Cleaner but not sure if this a product IS from Apple or from the many bogus sites that just want me to pay to fix th… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I had contacted a bad virus and malware that shut down my
I had contacted a bad virus and malware that shut down my computer. There was a phone number given reportedly from a Microsoft approved software repair co. from China who wants to charge me $640.00 fo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Had a warning message about computer corrupted and not to
Had a warning message about computer corrupted and not to turn off. Called phone number given and spoke with a tech who talked me into a repair contract. I feel uneasy now about the who thing....need … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Got an audio pop up warning yesterday, had a Microsoft icon
got an audio pop up warning yesterday, had a Microsoft icon on the pop up and a phone number to call right away to protect my system then proceeded to sell me a 2yr service contract for $149.00 trying… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,323 satisfied customers
What is the ms licensing fee and what happens if you don't
What is the ms licensing fee and what happens if you don't pay? Have never been asked to do this ever in the past? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I worked with HP yesterday because I went on line to get a
I worked with HP yesterday because I went on line to get a disk to all my printer to a computer. I thought I was dealing with HP and I was told that they were in contract with HP to handle their overl… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I just received a message on my phone about paying a
I just received a message on my phone about paying a Microsoft License Fee. I've had computers with Microsoft programs for years and never had to pay a license fee. Is is this phone call legitimate?… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
My computer froze yesterday with a note from Microsoft to
My computer froze yesterday with a note from Microsoft to not turn it off and to call a number, which I failed to write down. I called the number and they said they were a Consulting firm that worked … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have a problem and I hate to agree to pay you when I've
I have a problem and I hate to agree to pay you when I've been soaked for so much, but: in Aug 2015 (trying to remember details) my computer stopped, said I shouldn't try to do anything or I would los… read more
RickBrown
RickBrown
Engineer
Vocational, Technical or Trade Scho
80 satisfied customers
I 't have any money to pay you. if you cant help me please
hi, I don't have any money to pay you for help. if you cant help me please direct me to a place where I can talk or write about that I think I have been scammed. thank you very much. I have arrived at… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Is CCleaner a legitimate company? I think this one is not
Is CCleaner a legitimate company? I think this one is not legit. Is SUPERAntiSpyware a legitimate company? I am also getting pop-ups from PC Clearner Pro and they have found 15,741 issues that need to… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I received a call from the company global it saying that they
I received a call from the company global it saying that they are the windows service center and that our computer had been infected by bad things, including junk files and malware. they knew that our… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I had a phone call from a company SUPPOSEDLY authorized by
I had a phone call from a company SUPPOSEDLY authorized by Windows, saying my computer was about to crash, they led me through several steps then a technician took over my computer and assessed that t… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
I have been contacted by people who insist I have a potential
I have been contacted by people who insist I have a potential problem with a damaging infection (mircrosoft) that if I do not follow their instructions while at my computer, my computer could be damag… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
who can I call with a problem on a Dell disk array manager
who can I call with a problem on a Dell disk array manager question. we are losing our software support contract and I am hoping to pay an expert on a per-call basis. Actually, does Dell take emergenc… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Yesterday I received a call from someone from Melbourne claiming
Yesterday I received a call from someone from Melbourne claiming they were with microsoft, called Online PC Doctors. They asked if my computer was running slow which I said yes as it has been for a wh… read more
KShew_DBA
KShew_DBA
Multiple Certifications
110 satisfied customers
I paid for a five year contract this fall. It worked for a
I paid for a five year contract this fall. It worked for a while and now: though plugged in says it is not, sends me to your web site, which then stops my internet explorer. XXXXX XXXXX, magic jack ph… read more
Mike D.
Mike D.
Bachelor's Degree
173 satisfied customers
Good evening. I have, in my office, a Ricoh copy machine,
Good evening. I have, in my office, a Ricoh copy machine, model 2013z, serial number H4216704057. I am getting grey streaks across the top of a copied page. I also have on contract a tech person that … read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x